Reviews
excellent experience i
I have been driving cadillacs for over 20 years. I have always enjoyed having them. The comfort and security level is great. This recent buying experience was fun and exciting. This was made possible by Kim Taylor. Her zeal and enthusiasm is contagious. She is friendly, EXTREMELY knowledgeable of the product, and professional and courteous at all times. Her assistance in helping us understand and use the technology in the car was so much more than we thought would be available. If anyone I know tells me they might be looking for a car, I'll send them to Kim with the highest recommendation. Thanks again Kim for making this a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! The pleasure is ours! If there is anything else we may do to elevate your Cadillac ownership, please don't hesitate to ask. Sincerely, Rocky Elli, General Manager (relli@fieldsauto.com). PS- Cadillac SAAB of Orange Park is now Fields Cadillac - we've changed hands, but not our dedication to extraordinary customer service.
I have always purchased cars with a bit of hesitation (as...
I have always purchased cars with a bit of hesitation (as I don't know all that much about them...except how to drive!), but I have to say that this was by far the most enjoyable and relaxing purchase I've ever made. The young man who helped me - Ron was very friendly and knowledgable and patiently answered all of my questions. I will happily go back in a few years when it is time to buy a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your kind words and your business! It's our pleasure! I'm Rocky Elli and I'm the new General Manager. We've changed ownership, but not our dedication to customer service excellence. We have been purchased by the Fields Auto Group. Cadillac of Orange Park is now Fields Cadillac. Sincerely, Rocky Elli General Manager relli@fieldsauto.com
Great job by everyone in the dealership. From Jim and...
Great job by everyone in the dealership. From Jim and Ron to Damon and Sharon you all did great. Thanks for a great car and buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful comments! We'll be happy to make sure Jim and Ron get your excellent feedback. If there is anything else I can do to elevate you ownership experience, please let me know. I'm Rocky Elli and I'm the new General Manager. We've changed ownership, but not our dedication to customer service excellence. We have been purchased by the Fields Auto Group. Cadillac of Orange Park is now Fields Cadillac. Best Regards, Rocky Elli General Manager relli@fieldsauto.com
Cadillac of Orange Park was the best car buying...
Cadillac of Orange Park was the best car buying experience I have ever had in my 26 years of buying vehicles. Thank you for the great price and quick sales process!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your continued support! I'm Rocky Elli and I'm the new General Manager. We've changed ownership, but not our dedication to customer service excellence. We have been purchased by the Fields Auto Group. Cadillac of Orange Park is now Fields Cadillac. Sincerely, Rocky Elli General Manager relli@fieldsauto.com
From the moment, I got to the dealership I was treated...
From the moment, I got to the dealership I was treated with respect and professionalism. I went to the dealership for maintenance and was told exactly what I needed, how long it would take, and how much it would be. There were no surprises and no one tried to sell me things I didn't need. It was a pleasant car care experience. (which is rare) I would go back to this dealership and I would highly recommend it!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to give us your feedback and comments on your experience at our dealership. We truly appreciate your business and we welcome you to the Fields family. If there is anything that we can do to assist you in the future, please do not hesitate to contact me. By the way, I'm Rocky Elli and I'm the new General Manager. We've changed ownership, but not our dedication to customer service excellence. We have been purchased by the Fields Auto Group. Cadillac of Orange Park is now Fields Cadillac. Sincerely, Rocky Elli General Manager relli@fieldsauto.com
Always a pleasure having both my personal and business...
Always a pleasure having both my personal and business vehicles serviced at Cadillac of Orange Park. Staff is always professional and courteous. Work is Outstanding!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your continued support! I'm Rocky Elli and I'm the new General Manager. We've changed ownership, but not our dedication to customer service excellence. We have been purchased by the Fields Auto Group. Cadillac of Orange Park is now Fields Cadillac. Sincerely, Rocky Elli General Manager relli@fieldsauto.com
The service and professionalism was first class. I will...
The service and professionalism was first class. I will never go anywhere else. I have bought several new cars in my life but was never treated so well by the staff than at this dealership. They make Cadillac look great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your business and please stop and say hello next time you drop by and let me know if there is anything else we may do to elevate your ownership. I'm Rocky Elli and I'm the new General Manager. We've changed ownership, but not our dedication to customer service excellence. We have been purchased by the Fields Auto Group. Cadillac of Orange Park is now Fields Cadillac. Sincerely, Rocky Elli General Manager relli@fieldsauto.com
Ron was a pleasure to do business with. I do not look...
Ron was a pleasure to do business with. I do not look forward to visiting dealerships to buy vehicles. Ron changed my opinion of sales representatives. He made my wife an I feel comfortable gave us a good offer for our trade in and sold us a new CTS for a very good price. I would highly recommend Orange Park Cadillac and especially Ron Rosenfeld.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm glad to hear you had a good experience and I'll be sure to mention it to Ron. We appreciate your business! I'm Rocky Elli and I'm the new General Manager. We've changed ownership, but not our dedication to customer service excellence. We have been purchased by the Fields Auto Group. Cadillac of Orange Park is now Fields Cadillac. Sincerely, Rocky Elli General Manager relli@fieldsauto.com
Fantastic car at great price; pleasant salesperson
I was looking to buy my last new Saab after their bankruptcy. Sales rep Chandra Kent was extremely helpful, honest, and personable. After just a few calls I felt comfortable enough with her to buy the car sight unseen. Purchasing as a MA resident from a FL dealer presented challenges that were eventually worked through with back office personnel. We flew down a week later and drove the car back. Was great to thank Chandra in person. Would send anyone to her without hesitation!
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business and your excellent feedback. Ron does a great job for us. The next time you drop by for your free car wash, please drop by my office and let me know if there is anything else we may do to serve you better. We are now under new ownership - Fields Cadillac Jacksonville. Best Regards, Rocky Elli, General Manager (relli@fieldsauto.com).
Tried to overcharge me, reluctant to do certain warranty...
Tried to overcharge me, reluctant to do certain warranty work, when they finally agreed, they messed it up worse than it was. Thank goodness there is another dealer.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Cadillac of Orange Park has been purchased by and changed hands to the Fields Auto Group as of 03/01/2013. We are now also called "Fields Cadillac." I'm Rocky Elli, the new General Manager. The Fields Auto Group is dedicated to providing our customers with the highest level of quality customer service and I invite you to come in and experience the Fields' difference. You may also contact me if you have any questions at my phone number below. Best Regards, Rocky Elli General Manager (904) 778-7700