Reviews
Friendly helpful I felt welcomed and watching the
Friendly helpful I felt welcomed and watching the interactions among the employees made me think they were more family than friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This feedback means the world to us! Thank you for choosing Fields Cadillac Jacksonville and for sharing your experience with our team. We wish you many safe and happy miles ahead!
I always receive excellent, timely service and the staff
I always receive excellent, timely service and the staff is professional and friendly. Doug has always taken very good care of my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with Doug and the Fields Cadillac Jacksonville team. Drive safely, and we hope to see you back!
I am always pleased with the service department and sales
I am always pleased with the service department and sales reps. Love the cafe lunch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your continued business! Thank you for choosing Fields Cadillac Jacksonville and for stopping by to share your support. We look forward to your next visit!
Always excellent in sales and service.
Always excellent in sales and service. Great people to buy from. I intend to continue to do business with Fields.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your confidence in our sales and service teams! We are delighted to have you as a returning customer and we look forward to welcoming you back to Fields Cadillac Jacksonville next time. Drive safely!
Nice people all around.
Nice people all around. Service was great. I appreciate the courtesy and how they even cleaned the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely enjoy going above and beyond for our guests at Fields Cadillac Jacksonville, and it's lovely to hear you appreciate our efforts. Thank you for your kind words about your service team, and we hope you'll continue to rely on us for all your future maintenance needs!
Salesperson was as polite as could be.
Salesperson was as polite as could be. This is where the positives end. I was made two distinct promises and both were broken immediately after signing for the vehicle. I brought up a single quality issue that wasn’t listed. Some delaminating from the rear view mirror that made it difficult to see behind the vehicle. I was told that this met Cadillac standards until the sales manager sat in it, and then it was unable to be fixed because it was too expensive. I was presented with a price $4,000 over asking during negotiation and during the actual signing of the financial documents that would have gone unnoticed had I not brought it up. Also found the vehicle had a bent wheel before I purchased it after closer inspection that wasn’t listed. Dissatisfied to say the least.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Joel, while we appreciate the feedback about our sales team, the rest of your review is disappointing to receive. We strive to deliver a straightforward and communicative purchase experience for our guests, and it is disappointing that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Steve Vargas - Sales Manager - (904) 778-7700
Excellent work within a timely manner my salesman in
Excellent work within a timely manner my salesman in service Mr Doug was very helpful and making sure I received what was needed Thank for the service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Carolyn, we're delighted to hear that you're so satisfied with the care you receive from Doug! It means a great deal to us that you put your trust in Fields Cadillac Jacksonville, and we look forward to assisting you for many miles to come!
Welcome
Great service
John the service representative that have been assign to me has been very helpful and courteous each time I go to the dealer for service I command him great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Samuel, thank you for taking the time to commend John for his courteous service! We're so glad to hear you're satisfied with your Fields Cadillac Jacksonville experiences, and we look forward to taking great care of you again next time you stop by!
Excellent service nice employees and I like to thank my
Excellent service nice employees and I like to thank my number one man Doug Wiggins for being professional and helpful to my family
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We'll be sure to pass along your gratitude to Doug for his professionalism and dedication! We're so glad you put your trust in us at Fields Cadillac Jacksonville. and we hope you'll continue to do so for many more miles!
I have coming to Fields Cadillac for several years and
I have coming to Fields Cadillac for several years and they ALWAYS have incredible service and treat you with respect. Shout out to Eric for making my latest experience great! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had a successful service experience working with Eric and the Fields Cadillac Jacksonville team. We appreciate your business over the years and hope to see you back again down the road!