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Ferman Chrysler Dodge Jeep RAM

(2,618 reviews)
2021 state dealer award
View 9 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award

Reviews

(2,618 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ferman Chrysler Dodge Jeep RAM from DealerRater.

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I came in for a 4k service on my Dodge Challenger and it

I came in for a 4k service on my Dodge Challenger and it was done within an hour. I worked with Keith and the service was excellent as always at Ferman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

This is for the Lutz location: Bob Cooper said that he

This is for the Lutz location: Bob Cooper said that he decides whether repairs on you car are worth their time even if it's under warranty. Sure hope nothing happens to cause an accident that needed repair but Bob didn't think the money was worth someones safety.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

John was exceptional!

John was exceptional! He provided great service. The process was easy, we were in and out in less than 3 hours. I will definitely be going back there. John comes highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

I recently bought a certified used 2021 Jeep Wrangler

I recently bought a certified used 2021 Jeep Wrangler Sport. Even prior to showing up for my scheduled test drive, everything was smooth. I spotted my Jeep online and was contacted after the July 4th holiday by someone in Sales. Everyone was very professional, friendly and knowledgeable. On the day of my test drive, I was very impressed that the vehicle was already brought to the front and ready to go! My Salesman John was great! He was able to answer all of my questions and help me find a Jeep that not only met my families needs but made my Jeep dreams come true! Finance Manager was very patient as I worked everything out. I am in the middle of moving back to FL after living in Canada for the last 7 years so had to do some transfer of funds (everyone knows this can be a pain when doing it from other countries). I'm so appreciative of their kindness and patience!!! Would definitely recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Great people and great service.

Great people and great service. service dept was very knowledgeable. I will definitely be coming back. Brian guest was super friendly and helpfully..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

They make the buying experience easy and fun!

They make the buying experience easy and fun! Ferman has knowledgeable staff whom are friendly and enjoy their job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Referred a friend to them after buying a truck from them,

Referred a friend to them after buying a truck from them, they tried charging 4 grand more then the ferman in New Port Richey. My after purchase buy service was a terrible expeirance.. do your self a favor and drive to new port richey ferman you will save thousands.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the negative experience you had with us. Please contact our manager, Luke Miller at (813) 690-5850 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

Consumer response

I already did and the manger mike patrikis and rocco offered me a gas card or accessory at cost to change my review. Sorry not willing to comprimise my standards for a gas card.

They were very knowledgeable and took time and explained

They were very knowledgeable and took time and explained the process and experience we parents we had to purchase a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

They were courteous , Polite not pushing. Took the time to explain and and help install phone to.

Great people and good service.

Great people and good service. The price was very compatible for a dealership. I highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Always great service, ready when promised and no

Always great service, ready when promised and no surprises. I never hesitate to recommend Ferman Wesley Chapel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!