Skip to main content

Ferman Chrysler Dodge Jeep RAM

(2,638 reviews)
2021 state dealer award
View 9 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award

Reviews

(2,638 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ferman Chrysler Dodge Jeep RAM from DealerRater.

Want to share your experience with this dealership?

Write a review

Exceptional Customer Service!

I was stranded with a car issue. I spoke to Bob Cooper who immediately calmed down my stress and let me know Ferman would take care of me and you did. Thank you, Bob! You are amazing. Armando - has such a pleasant personality and escorted me to the dealer with such appreciation he has a job he loves. Bill Clement - You are appreciated for your exceptional customer service and for making sure my car was properly evaluated and the repair was taken care of in such a timely manner. You all are so appreciated for taking my stress away from me and turning it around. Bill Clement, Rate a 10! Bob Cooper, Rate a 10! Armando, Rate a 10! They Care About the Customer! Thank you so much! Tami

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Great Service

My service rep, Brian is wonderful. He is able to accommodate me, even on short notice. All of my vehicle service has been performed by Ferman and I am very pleased with the results.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Above and Beyond

I want to say Matt Marsicano has went above and beyond to help keep our car running and in good condition, he goes out of his way to make sure we are taken care of, he makes sure his fellow ferman family is taken care of, and he does excellent work. He gets 5 stars and thumbs up from us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your review!

The service was fast and didn't go beyond what was...

The service was fast and didn't go beyond what was necessary. Free pickup and drop off was greatly appreciated. Brian rocks. We'll be back as needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Great experience as a first time Ferman customer. Even...

Great experience as a first time Ferman customer. Even with the pandemic going on, they made the transaction as quick and seamless as possible. Everyone from sales to finance was courteous, professional and fun. Just waiting for the custom items to be installed and can’t wait to drive my new Ram.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

excellent

very efficient and timely. very helpful. William was very helpful, and described the work that was required, to my satisfaction. I will use your dealership again for service on my promaster van. Carl Thompsen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Excellent service

Setting up the appointment was very easy. Received a call to confirm. When arrived was met with friendly people. Service was done quickly. Car was left very clean. Absolutely nothing to complain about. Please let the mechanics in the back know I appreciate how clean they left the engine compartment and undercarriage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Fast, Friendly, Professional Service

I worked with Bryan in the Chrysler service department. He always goes the extra mile and is very pleasant to work with. On this visit, he personally checked each of my tires to ensure that I was serviced and quoted correctly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Great and timely service

Had problem with 2018 Rubicon and they quickly worked on it and took care of issues. Kept me well informed also as they diagnosed issue

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Great organization. Very professional and courteous....

Great organization. Very professional and courteous. Would highly recommend this dealership for any automotive needs.Service department, part department truly exceptional. All my needs were met with 100% satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!