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Herb Chambers INFINITI of Westborough

(1,559 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,559 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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They listen and tend to issues appropriately….

They listen and tend to issues appropriately….they also communicate thoroughly and effectively which is a positive

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Lily! We're glad to hear that our team at Herb Chambers INFINITI of Westborough provided attentive and effective communication during your visit. Thank you for sharing your experience!

Salesman Sami Zachary was terrific.

Salesman Sami Zachary was terrific. Answered all of our questions and was not pushy. He walked us through the process and made sure that we understood everything. We tried three different vehicles. Many thanks for a great experience Sami!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Sami provided such a great experience at Herb Chambers INFINITI of Westborough! It's wonderful knowing he was helpful and informative throughout your visit. Thank you for choosing us, and enjoy your new vehicle!

Sami was amazing.

Sami was amazing. He made everything very fast, and easy. I would recommend him to everyone.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for leaving us this five-star review and kind words about Sami from our sales team at Herb Chambers INFINITI of Westborough! We'll see you next time!

Sami was very helpful with explaining features, available

Sami was very helpful with explaining features, available inventory options, and was very patient without putting pressure on us to buy. My car buying experience with the staff at this dealership, from start to when I picked up my car, was pleasant over all at this dealership.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Sotharathb, we're delighted to hear that Sami and the team at Herb Chambers INFINITI of Westborough made your car buying experience pleasant. Thank you for sharing your feedback with us!

Dealer response

We're delighted to hear that Sami and the team provided you with a pleasant car-buying experience here at Herb Chambers INFINITI of Westborough. Thank you for sharing your feedback with us!

Salesman Sami Zachary was terrific.

Salesman Sami Zachary was terrific. Answered all of our questions and was not pushy. He walked us through the process and made sure that we understood everything. We tried three different vehicles. Many thanks for a great experience Sami!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Jacek, we're delighted to hear that Sami provided you with a great experience at Herb Chambers INFINITI of Westborough. Thank you for sharing your positive feedback and enjoy your new vehicle!

Bryce was great to work with!

Bryce was great to work with! Everyone at this dealership from sales to finance made us feel great about our purchase.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Bryce & the Herb Chambers INFINITI of Westborough team with your business! We wish you many happy miles in your new vehicle and hope we have the privilege of working with you again in the future!

Consumer response

Bryce was great to work with! Everyone at this dealership from sales to finance made us feel great about our purchase.

Sami was wonderful.

Sami was wonderful. Very knowledgeable and considerate to my needs. I would be comfortable doing business with Sami anytime.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Matthew! We're delighted to hear that Sami provided such knowledgeable and considerate service at Herb Chambers INFINITI of Westborough. Thank you for sharing your experience, and we look forward to assisting you again in the future!

Always get the best service and sales experience here.

Always get the best service and sales experience here. Highly recommend the team at Westboro infiniti

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the high recommendation! We're delighted to hear that you've consistently had great service and sales experiences with us at Herb Chambers INFINITI of Westborough. We look forward to serving you again in the future!

It was very easy to get my appointment.

It was very easy to get my appointment. Everything was explained well to me. I was even given a loan a vehicle when I picked the car up. Everything was done to my satisfaction then some, and the vehicle was cleaner in and out then when I dropped it off. Ferdy was very helpful through the whole process and kept me informed all along the way.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience at Herb Chambers INFINITI of Westborough was seamless and satisfactory! It's great to know Ferdy kept you informed and ensured everything went smoothly. We appreciate the feedback, and we're here for any future needs!

Sami was extremely helpful and courteous!

Sami was extremely helpful and courteous! He was very upfront with our financial situation and did his best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Pat! We're delighted to hear that Sami provided helpful and courteous service at Herb Chambers INFINITI of Westborough. It's great to know he was upfront about your financial situation and did his best for you! Thank you for sharing this feedback with us!