Reviews
I like this dealership because I can always get an
I like this dealership because I can always get an appointment when I need it. It's very convenient to get to. It's has a pleasant waiting area which is always nice and clean. The service is great. Very helpful and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Minnie, we're glad to know that you had a great service experience at Herb Chambers INFINITI of Westborough. We appreciate your feedback and shall see you next time! Safe travels!
Had stellar service by Beth Anderson, the service
Had stellar service by Beth Anderson, the service advisor. The repair was handled in a timely and professional manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Beth provided you with stellar service at Herb Chambers INFINITI of Westborough. We appreciate your feedback and look forward to serving you again in the future!
Ferdy from the service center was very professional,
Ferdy from the service center was very professional, meticulous, courteous and knowledgeable. Thanks again for the service provided.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Ferdy was able to provide you with a five-star experience here at Herb Chambers INFINITI of Westborough. Thanks for your feedback and please don't hesitate to reach out if we can be of service again in the future!
Very attentive and kind!
Very attentive and kind! Made sure I understood what was wrong and what needed to be fixed! Ferdy Franco was extremely helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! It's great to know that Ferdy and our team at Herb Chambers INFINITI of Westborough were able to provide you with a great service experience. Have a great ride!
Awesome experience, quick and helpful, straight to the
Awesome experience, quick and helpful, straight to the point and got what I wanted at a reasonable price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating! We're delighted to hear that you had an awesome experience at Herb Chambers INFINITI of Westborough. We hope to see you again!
Very good and pleasant service.
Very good and pleasant service. The service representative was very courteous and professional. Vehicle was in excellent condition when I got it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Matilda, thank you for the kind words! We're happy to hear that you had a pleasant service experience with our team at Herb Chambers INFINITI of Westborough. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a great ride!
Devam and Max were professional and pleasant to deal
Devam and Max were professional and pleasant to deal with. They worked with us without pressure and made sure we were happy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We're so glad to hear that Devam and Max provided you with a professional and pleasant experience. Your satisfaction is our top priority at Herb Chambers INFINITI of Westborough. Have a wonderful day!
I was treated very professionally.
I was treated very professionally. Vehicle was in excellent condition and they had done a lot of prep work before putting it up for sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to hear that you had a professional experience at Herb Chambers INFINITI of Westborough. Thank you for taking the time to leave us a positive review. If there's anything else we can do for you, please let us know!
This dealer is not worth to visit.
This dealer is not worth to visit. From salesperson to managers, they have tried to sell the vehicle with 2000 miles as a new car. I have tried to ask them multiple times to know how many miles on the car. However, they did not tell you in advance. They just wanted you to be there and informed to you. He, The General Sale Manager, did try his best to keep you as a client. However, if they could not have a deal, he ignored you and told his employee to refund you without telling anything. This dealer is not even worth 1 star review.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We apologize for the negative experience you had at our dealership. We strive to provide transparent and honest service, so it's disappointing to hear that we fell short in this regard. We appreciate your feedback and will use it as an opportunity for improvement. If there is anything more we can do to assist you, please don't hesitate to reach out directly. Thank you, Jason O’Brien - General Manager - jobrien@herbchambers.com
Always a great experience at Herb Chambers Infiniti of
Always a great experience at Herb Chambers Infiniti of Westborough. I was assisted by Beth, who was extremely thorough. She pays close attention to detail, and made sure I got the best deal possible. Thanks Beth!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're pleased that Beth provided you with a great experience and helped you get the best deal possible. We appreciate your business, and hope to see you again at Herb Chambers INFINITI of Westborough!