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Herb Chambers INFINITI of Westborough

(1,570 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,570 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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Herb Chambers Infiniti of Westborough set the bar across

Herb Chambers Infiniti of Westborough set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Max was responsive, extremely knowledgeable, and never talked down to me . And John A. made the process seamless and pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Love my Car ❤️ Thanks guys !

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review! We're so glad to hear that Max and John provided you with a seamless and pleasant experience. Enjoy your new car, and we appreciate your support of Herb Chambers INFINITI of Westborough!

It was great and they were help full and the explean to

It was great and they were help full and the explean to every thing .. thanks

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Wassim! Thank you for your kind words! We're thrilled to hear that you had a great experience with our team at Herb Chambers INFINITI of Westborough. Providing helpful and thorough explanations is something we strive for, so we're delighted that it made a positive impact on you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Excellent service and Fran was very knowledgeable,

Excellent service and Fran was very knowledgeable, professional and personable. Mechanic noticed something that was covered my the warranty. Very grateful

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We're so glad to hear that Fran provided excellent service and that our mechanic was able to help with your warranty. We appreciate your feedback and hope to see you again in the future! - The Herb Chambers INFINITI of Westborough Team

I call in for an oil and filter service and they were

I call in for an oil and filter service and they were able to fit me in the morning - service was great!

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

This is great service department- the reps are very good at communicating the status and details regarding your car

Very customer friendly, they offer a courtesy vehicle and

Very customer friendly, they offer a courtesy vehicle and they keep you posted about the vehicle's status and keep you informed.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We appreciate your business and hope you won't hesitate to reach out if our Herb Chambers INFINITI of Westborough team can be of service again in the future!

Easy to work with and very fair.

Easy to work with and very fair. I plan on keeping my vehicle for a while but whenever I'm ready for my next car I'll be coming here first.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad you found a great car you want to stay with for a while and appreciate your awesome review! We hope you do come to see us next time and thank you for choosing Herb Chambers INFINITI of Westborough!

They gave us a very good deal on a vehicle and a generous

They gave us a very good deal on a vehicle and a generous trade in allowance . The salesman was courteous and accommodating

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! It was a pleasure working with you and we hope we have the opportunity to do so again in the future. Until then, take care and enjoy your new vehicle! - The Herb Chambers INFINITI of Westborough Team

Consumer response

I

Consumer response

I was very satisfied with the deal that we received

Very professional and made the car buying process easy.

Very professional and made the car buying process easy. Our salesperson Sami was very knowledgeable about the vehicles.

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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're so glad Sami had the opportunity to assist you with your purchase and we hope you won't hesitate to reach out if our Herb Chambers INFINITI of Westborough team can be of service again in the future. Until then, take care and enjoy your new vehicle!

They are great!

They are great! Always go above and beyond to make sure you are happy!! All 4 members of my family drive infinity’s because of the service at herb chamber of westboro infinity

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your wonderful feedback, Nicole! It means a lot to us that you & your family continue to trust the Herb Chambers INFINITI of Westborough team with your automotive needs. Thank you for support and we'll see you again next time!

Working with John was a wonderful experience!

Working with John was a wonderful experience!! He went above and beyond throughout our whole process of trading in our car and purchasing a new one. John is professional, friendly and thoughtful! Thanks again!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're so happy John made the process of trading your vehicle in for a new one so easy! We hope you're loving your new car and look forward to seeing you back at Herb Chambers INFINITI of Westborough! Thank you!