Herb Chambers INFINITI of Westborough

Sami was very pleasant to work with. Very informative and no pressure at all. 10/10 would recommend!

Sami was very straight forward and was clear about no pressure during the process. He was happy to answer any questions and bend over backwards to accommodate us in this process. He redefines the stigma of salesmen that are only there to close the deal.

I bought a 2013 Kia Optima in July of 2024. By September, the brakes stopped working almost completely. Although I bought the vehicle at the Herb Chambers Infiniti dealership, the Toyota of auburn was much closer to my home. I set an appointment there concerned to drive further without full use of my brakes. I was told verbally and in writing via my service report that a technician installed a portion of the brakes incorrectly. This incorrect instalation is what caused my brakes to fail and was done by technicians at Infiniti before I bought the car. I was then told that I must pay for the repair regardless of fault and would not be given my keys back until I did. Brakes would also not be covered under the extended service contract I purchased for $2000 when I bought the car. So, I was forced to pay several hundred dollars to make my brakes functional again after less than 3 months of ownership. In March, the exhaust became loud when driving. I made an appointment and brought it back to the same Toyota dealership. This time, however, I was told technicians there did not know how to do any diagnosis or repair on a Kia. So, I made an appointment at the Kia dealership in Burlington. After a few days, I received a call stating my catalytic converter would need to be replaced for a total of around $2700, and none of this would be covered by my extended service contract. I took the car home and fixed it myself. The catalytic converter had a corroded gasket that needed to be replaced, nothing else. Following the 13 dollar gasket replacement, the car has run perfectly. I spoke to the service manager and he explained that regardless of if the catalytic converter was damaged or not they wouldn't replace just one gasket because the technicians may break the converter accidentally or be unsure if the repair is sound. This would mean they would be responsible for paying for a new one to be installed, which wouldn't make bussiness sense. Overall, I've had a terrible experience at every turn. I would HIGHLY recommend avoiding any Herb Chambers dealership as my experience with all three has been undeniably negative.

Effective and efficient service, coupled with good communication and follow up. Would definitely recommend to others.

Everything about the visit was easy and simple! Ferdy and Matt really do a good job with the service department here at HC Infiniti!

Terrible experience, service department seems disconnected for everyone else. No updates, wouldn’t recommend ever.

3 trips to get car after sale. 500 less on trade and 11k for warranty on 18k suv. I put detail on the service review unfortunately, they were fine. The car buying was not very good. Will not buy car from them again.

Very friendly, patient and knowledgeable,first time no pressure on car buying, show me every thing I want to see patiently ,even offered me with cup of cappuccino, service A++

We were so pleased with our entire experience with Sami Zakary of Herb Chambers Infinity Westborough. The afternoon spent purchasing our vehicle could not have gone smoother thanks to Sami’s knowledge, expertise, and overall professionalism. He made the process truly enjoyable—no pressure, just honest, helpful support. Sami went above and beyond; we highly recommend him to anyone looking for a seamless car-buying experience. Five stars!

My wife and I had a fantastic experience working with Sami at the dealership. From start to finish, he was professional, knowledgeable, and—most importantly—not the least bit pushy. He answered all our questions with patience and expertise, making the entire process smooth and stress-free. Sami is a true gentleman who clearly takes pride in providing excellent customer service. Highly recommended!