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Herb Chambers INFINITI of Westborough

(1,556 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2017 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award

Reviews

(1,556 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers INFINITI of Westborough from DealerRater.

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Brain and his manager one of the best and I walk out with

Brain and his manager one of the best and I walk out with my dream car, thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars! We are glad to hear that Brian could assist you and we hope to see you back here at Herb Chambers INFINITI of Westborough for all of your future automotive needs.

Great leasing experience

Rocco is and was absolutely fantastic through the whole leasing of my beautiful red infiniti qx50 autograph edition. He goes above and beyond for the customers. He is fair and does everything he can to get you a beautiful new vechile. I definitely recommend this dealership. One of the best I have ever delt with in my leasing experiences. Thank you Rocco for taking good care of me and my gorgeous red QX 50.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind review, Laurie! We're happy to hear you had a great experience working with Rocco and we hope you enjoy that beautiful new QX50. Please don't hesitate to reach out if there's anything else we can do for you! - The Herb Chambers INFINITI of Westborough Team

Service department is great and the customer service is

Service department is great and the customer service is even better with fairly priced repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars, Devam! We hope to see you back here at Herb Chambers INFINITI of Westborough for all of your future automotive needs.

My experience at Herb Chambers was a very easy service

My experience at Herb Chambers was a very easy service visit from start to finish. I will definitely return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting Herb Chambers INFINITI of Westborough! We appreciate your kind feedback and look forward to seeing you next time!

When you have a great team --- great things happen.

When you have a great team --- great things happen. I sent a message via the website and Ali responded immediately. Not only was she friendly -- but super organized and helpful. I showed up to test drive a vehicle, she met me, introduced me to Sean and I bought the car. She made it possible! Without her, I would have ended up a different dealership.......she is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're so glad Ali had the opportunity to earn your business and we'll be sure to share these kind comments with her & Sean. Thanks for choosing Herb Chambers INFINITI of Westborough and please don't hesitate to reach out if we can be of service again in the future!

As always, quick and efficient intake process with

As always, quick and efficient intake process with feedback during service completion. Clear communication as to what the car needs for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars! We hope to see you back here at Herb Chambers INFINITI of Westborough for any future automotive needs.

Infinti service is always on point!

Matt in the service department is always on point I never have to worry about anything!!! He gets me in and out when I need it!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the positive review, Bonilla! We are happy to hear that Matt could help you, and we hope to see you here again! -Herb Chambers INFINITI of Westborough

I was a walk-in customer today was not expecting to be

I was a walk-in customer today was not expecting to be serviced and they were so overwhelmingly helpful in getting my car serviced today I didn’t awesome job thank you guys very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience working with our team at Herb Chambers INFINITI of Westborough! We appreciate you as a customer and look forward to seeing you next time!

He was very nice and I’m happy doing business with them

He was very nice and I’m happy doing business with them Thank you very much👍🏻

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing us at Herb Chambers INFINITI of Westborough! We look forward to seeing you next time!

The facility is always very neat and clean.

The facility is always very neat and clean. The staff is very courteous, knowledgeable, and professional. Service is always on time and priced as I expect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We appreciate it. We hope to see you here again at Herb Chambers INFINITI of Westborough for any and all of your future automotive needs!