Herb Chambers INFINITI of Westborough

Ferdy and the team at Herb Chambers Infiniti at Westborough are top notch. I have relied exclusively on their service team for my vehicle for years, and found them to be consistently professional, courteous and transparent. They are the best!

Fantastic service experience. The service staff was professional, friendly, and quick. High quality work was completed and I am very happy with the results. I would not hesitate to recommend this dealership to a friend.

I had a complicated transaction and they adjusted on multiple occasions to accommodate me so that I would be happy. All departments that were involved were friendly and helpful.

I’ve always been a GMC or Cadillac owner and was on the fence. Came in to only see My new Infiniti and was pleasantly surprised of the service I got. Especially Anthony Latino that was very patient and made my decision an easy one. Love my car.

I had a great experience at Infiniti of westborough, and a great assistant highly recommend !! They also have great services too with others cars open for everyone.

David Wyman has helped me purchase and lease 3 infiniti cars in a row now. He is always professional and courteous of my time. Matt Leaman was very nice and helpful too. Thank you herb chambers Infiniti

Everyone that I came into contact with was very friendly and professional at this dealership. David was my primary contact and made this car buying experience an easy one. Thank you!

Excellent sales service. Even after a few months David Wyman answered my question. it is very refreshing to know even after the deal is done I was not forgotten!

I discovered several billing problems regarding the service I received at Herb Chambers Infiniti of Westborough. I brought in my 2009 M35X in on Wednesday, February 10, and picked it up on Saturday, February 13. I paid the bill and was shocked to discover multiple egregious overcharges (outlined below), totaling $508.37. I had not been informed that increased charges over the estimates were being imposed. This is in violation of the Massachusetts Attorney General's Auto Sales and Repair Regulations rule stating, "Right to an agreed upon price within $10... If it becomes apparent that your car needs repairs other than those that you have authorized, or if the price for performing the authorized repairs will exceed the original estimate by more than $10, a repair shop must notify you and obtain your permission before continuing the work. Summary of overcharges: 1. Detailing a. Estimate: $250.00 b. Actual: $250.00 (labor) + $250 (sublet) = $500 c. Overcharge = $250 (100% over estimate) 2. Cut new key a. Estimate: $175.00 b. Actual: $258.37 (parts) + $175 (labor) = $433.37 c. Overcharge = $258.37 (150% over estimate)

Fredy at Westboro is excellent , he spent time with me afterwards discussing future needs for my car, he was very attentive and knowledgeable. An asset