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Vernon Auto Group

(6,747 reviews)
Visit Vernon Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,747 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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Needed a new truck fast and they made it happen

I needed to trade in my old truck for a newer one with more room. Found the truck I wanted at Vernon, called them and got ahold of Derek, and within 48 hours I brought the truck home. No hassle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Very nice place with helpful staff.

The staff is very helpful and nice. I didn't have to wait very long for help. The salesperson was very knowledgeable and took car of us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Best experience buying a vehicle

We bought a truck from Vernon Auto Group. We got what we wanted for a decent price including our trade. No pressure situation. Would very highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Great Service!

Kyle was a great help in locating the vehicle I was looking for! No hassle at all, just easy and no pressure! I will be recommending him to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

John Franco was great. He followed all of our concerns.

Bev an I have purchased seven vehicles on ebay and we think that the 2015 Chrysler Town & Country van from Vernon Auto Group is the best vehicle we have purchased. John and his associates at Vernon Auto Group were all very helpful to us. Beverly and Michael Mosscrop

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Car buying at VAG

From Derek through Miguel my car buying experience at Vernon Auto Group was outstanding! Professional, courteous, and respectful throughout. I did not meet the individuals in financing, but I was very pleased with their timelines and results. Will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Proverbial Auto Salesman

We recently had a claim on their "Lifetime Warranty" and the service department did everything they could to derail our claim, covering nothing. When we asked to meet with their team and discuss the problem they refused. Just what you have been taught to expect from an auto dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our service department has filed the claim accordingly, we are sorry to hear you are unhappy with us due to the warranty company denying your claim.

We would highly recommend this dealership.

Kyle worked with us for as long as it took to find the vehicle we wanted. The pickup price was the lowest we found in Texas, New Mexico and Colorado. Miquel was very efficient setting up the financing and vehicle registration.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Awesome

Brandon was totally amazing and he got the deal done no fuss. He and the dealership were easy and wonderful to deal with and they made buying my new vehicle a wonderful experience. Will be getting my next vehicle from them for sure!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Great

Everything went smooth. There was not a lot of hassle over the prices. Morgan did everything he said. I would recommend to everyone because of experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.