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Vernon Auto Group

(6,750 reviews)
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Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,750 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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OSM dealership

I looked online, and have my vehicle delivered to me the very next day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

New truck purchase

Contacted Steve via email about a truck I was interested in and he was very accommodating since I was 2 hours away. Gave me a trade in value form to complete, sent me details on the truck I wanted, and didn't bother me with repetitive calls when I told him I would call him back, which Is a deal breaker for me. He was aware of my decision making style and was there to help along the way. They brought the truck to me for a fair price and I bought this truck and traded in mine without leaving my property. That's a "wow experience" in my opinion. Don't waste gas driving all over and looking at trucks. Just call him and let him do the work for you. I'll be buying another vehicle from them soon, and remember I'm 2 hours away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

SATISFIED CUSTOMER

VERY IMPRESED WITH KYLE FOR HIS HELP IN THE WAY HE TOOK CARE OF US,IT WAS A PLEASURE TO HAVE HIM TO WAIT ON US.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Great Customer Service

I have my vehicle delivered, and its exactly what the descriptions on the website says. And the pictures were what the vehicle was. I LOVE MY NEW SUV! Defiantly would recommend this dealership. Kyle was my salesman and he was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Great experience.

After doing most of the sale by phone and online we changed directions on the choice. We still were done within a couple of hours. Richard Floyd was great. He was very helpful and made everything work without the normal dealership pressure

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Best experience ever at a dealership

Great service and great employees above and beyond and dealership the be ever worked with Mr. Floyd stayed behind sober two hours to make the sale so I could drive home that night. Professional very professional!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Great online experience

We ordered a new truck without every traveling to Texas. JR made it a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Amazing online experience!

Vernon Auto Group, and especially JR were incredible! They helped me order a truck in Texas while I was in Nevada. They were professional and made it very easy. They followed up to check on us which was greatly appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Very friendly and professional

Their response was very prompt and friendly. They went above and beyond to work with me, and I really felt like they made an effort to earn my business and went about it in a very professional manner. Steve is an absolute rock star! Thanks for a great experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the awesome review!! It was a pleasure having the opportunity to do business with you.

Pleased Customer!

The purchase of my Chevrolet was seamless. Morgan Chavez handled everything, and did everything he said he would. He kept me up to date on the process as well. I will be back to purchase more vehicles here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!