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Vernon Auto Group

(6,740 reviews)
Visit Vernon Auto Group
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,740 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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Great customer service, friendly. Hometown service

Went in to find a good used truck. Had already worked a deal on a truck when I was informed that a newer vehicle had just arrived. The salesmen were very helpful when offering me a choice on vehicles. This was my 16th. Vehicle from this lot and I was treated with respect and completely informed on all details with the purchase process. We left with the vehicle we wanted and were very satisfied with the friendly service and attention to details of our buying experience. Chris Dunson and Randall Winship were very helpful and went out of their way to make sure We got the vehicle we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the generous reviews! It was great doing business with you.

Awesome Experience

Having been a victim of sleazy sales tactics in the past, I have become very aware of how I do business when buying an automobile. When I contacted Vernon Auto Group, I treated them as I would any unknown dealer and kept my contact information to only email. I was contacted quickly and treated with respect. The person emailing me was aware I was skeptical and handled the conversation in a professional manner. By the third email I gave her my phone number and she told me that someone would call to discuss things. She quickly realized that the salesmen were very busy and stepped in to keep my questions answered until someone could contact me. Vernon does actually care about you as a customer and they treat you like you are the only customer. Every time I had a concern or question they replied in a timely manner with my answers. I had to travel almost 300 miles to pick up my truck. And the whole buying experience was smooth and comfortable. The truck exceeded my expectations. In other words it was better in person than in the pictures. I was well taken care of and everyone was nice and professional. I highly recommend you check out Vernon Auto Group first before you make your decision to buy. Their prices are very hard to beat. And the service is excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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quick easy experience

very happy with buying my new f350. deiter was very helpful and friendly. no haggling and got a fair price. easy in and out experience. would definately recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate the awesome review! It was great working with you. Thank you,

great experience with deiter. fair price and no haggling...

great experience with deiter. fair price and no haggling was very nice. he was friendly, helpful, and knowlegable. would definately recommend them. i'll definately be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the generous reviews! It was great doing business with you.

Went in to find a good used truck. Had already worked a...

Went in to find a good used truck. Had already worked a deal on a truck when I was informed that a newer vehicle had just arrived. The salesmen were very helpful when offering me a choice on vehicles. This was my 16th. Vehicle from this lot and I was treated with respect and completely informed on all details with the purchase process. We left with the vehicle we wanted and were very satisfied with the friendly service and attention to details of our buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

Randall Winship was very helpful and friendly in...

Randall Winship was very helpful and friendly in assisting me In the purchase of my truck. He went the extra mile to make sure that the truck I got was in good working order even after I had already purchased the vehicle. I have and will continue to recommend this dealership and to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

I just recently purchased my second vehicle from Dane. ...

I just recently purchased my second vehicle from Dane. The second go around went as well as the first. First things first, you can't beat the price. I searched the internet and called around to local dealerships and nobody could match the price Vernon gave me. The internet has made car buying very easy. Consumers get ripped off everyday when they don't do their homework and search around for the best deal on a vehicle. Read all the reviews for Vernon and you will see that they have made many happy customers. The company I work for has the "X Plan" for employees to use when buying a Ford. Vernon beat that price too!! I couldn't be happier with both Fords that I bought from Vernon and more than likely I will be back to buy another.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the generous reviews! It was great doing business with you.

Honest Dealership????

YES!!! Honest dealerships are still out there. I just recently purchased my second vehicle from Dane. The second go around went as well as the first. First things first, you can't beat the price. I searched the internet and called around to local dealerships and nobody could match the price Vernon gave me. The internet has made car buying very easy. Consumers get ripped off everyday when they don't do their homework and search around for the best deal on a vehicle. Read all the reviews for Vernon and you will see that they have made many happy customers. The company I work for has the "X Plan" for employees to use when buying a Ford. Vernon beat that price too!! I couldn't be happier with both Fords that I bought from Vernon and more than likely I will be back to buy another.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We enjoyed having the pleasure to do business with you. Thanks for the opportunity!

This was my first experience buying on-line, and I would...

This was my first experience buying on-line, and I would definitely buy from Vernon Auto Group again. The staff patiently answered all of my rookie questions, was upfront about the condition of the vehicle, and took it to the nearest insurer for inspection so I could add it to my policy. Being 1800 miles away I was very cautious and skeptical when going through the purchasing process, but I am very pleased with how everything turned out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the generous reviews! It was great doing business with you.

First time on-line buyer

This was my first experience buying on-line, and I would definitely buy from Vernon Auto Group again. The staff patiently answered all of my rookie questions, was upfront about the condition of the vehicle, and took it to the nearest insurer for inspection so I could add it to my policy. Being 1800 miles away I was very cautious and skeptical when going through the purchasing process, but I am very pleased with how everything turned out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the generous reviews! It was great doing business with you.