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Vernon Auto Group

(6,750 reviews)
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Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,750 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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Wonderful experience . Got my first new car straight off...

Wonderful experience . Got my first new car straight off the lot . Thank u God and to King ranch and Martin. O very nice and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing!

They had the truck I was looking for

I had specific needs that were hard to find. Vernon Motors had the truck listed on-line. I purchased the truck all from my phone, subject to my inspection. The truck was better than advertised. I happen to be returning from a trip from Santa Fe and picked it up on the way home. James was very helpful in working with my bank and stayed past closing time for my arrival. The transaction took less than 30-mins. at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad we could get you into a truck! Thank you for sharing!

Thank You James!

James was wonderful to work with. We were interested in a couple of trucks, and James went to look at them for us and help us decide. He said he wouldn't recommend anything he wouldn't put his own kids in to haul down the road (we have horses and travel a lot). That meant the world to us. We will definitely use Vernon for any future truck purchases. Thanks James!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing! We enjoyed working with you!

Morgan tied in with me multiple times a day, answered all...

Morgan tied in with me multiple times a day, answered all of my questions, and followed up after delivery! They made sure all ends were taken care of even after shipping our truck 1200 miles to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We enjoyed working with you! Thank you for sharing!

quick, easy all over the telephone

Answered all questions, called back to check on how we felt about the purchase experience and the truck. Researched all possible rebates and discounts we may be eligible for, so as to keep the price affordable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear you had great experience!

From the initial contact to the first test drive, the...

From the initial contact to the first test drive, the Vernon Auto Group nailed it. We coordinated a painless transaction meeting where Derek and Martin crushed the small details. If I could give a 6th star, I would. Many thanks!!! -Matt and Amy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad you had a great experience! We enjoyed working with you.

Everyone at Vernon Auto Group was very nice and...

Everyone at Vernon Auto Group was very nice and professional! They provided an excellent atmosphere throughout the entire process. I was confident when purchasing my new car from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We hope you enjoy your new vehicle!

Derek was the first Vernon sales representative I worked...

Derek was the first Vernon sales representative I worked with at Vernon in 2012. I was pleasantly surprised to find he was there when I came looking for a truck in 2020. I told him what I was looking for, and even though they didn’t have it that day, it was a short time before he found it and got it to me. Great working with him again, thanks for creating a working environment that encourages long tenured colleagues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It was great working with you!! We hope you enjoy your new truck!

Great group of people, they were willing to work with me...

Great group of people, they were willing to work with me and did a great job making sure I got into the truck of my dreams

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are great to hear you enjoyed your experience! Enjoy that new truck!!

Jason did a wonderful job. Polite, easy going, answered...

Jason did a wonderful job. Polite, easy going, answered all my questions. Never had a car salesman walk me out to my car. Very impressed!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing!