Silsbee Ford

Very timely manner on repairs.very professional. Thanks

Purchased a used vehicle several months ago from Silsbee Ford that didn’t work out well. Agreed upon a price and had funds sent which took one week. In the interim I learned from the salesman Billy Deitz, that the car had only one electronic key fob with no spare. I explained to him that I needed and expected the car to have two because it is literally thousands of dollars for a new one if the original were lost or damaged and cars typically come with two keys. I was then handed off to Mr. David King who is apparently the sales manager. He told me to get a spare key fob and send him the bill and he would take care of it. So far so good. Made arrangements for the car to be shipped to me out of state which took a couple of weeks. Once I had the car I contacted the local authorized dealer for this vehicle and learned the cost of a spare fob would be a little over $500 ($314 for the fob and $190 to program) and the earliest appointment was two weeks out. Made the appointment and proceeded to look online for a cheaper one which I found on ebay for $247. Purchased it and then contacted several local locksmiths about having it programmed. I wasted considerable time with them as they were not able to program correctly. Ended up having an independent repair shop doing the work at no charge as they were doing other work on the car and it just took them about 15 minutes. At this point I am out of pocket $247 plus 6-8 hours running around . When I contact Billy the salesman, he tells me to send an invoice but that they are paying just half. I explained that that wasn’t the agreement so once again I am handed off to David the sales manager who confirms that they are indeed just paying for one half and hangs up. When I tried to call back neither Billy nor David would accept my calls as they know I am not pleased with how this has been handled. It is now almost two months since the initial purchase and have not received any payment from SF. It seems they have completely reneged. If you think you might like dealing with a couple of two bit, sleazy, bumpkins, I could certainly recommend David and Billy. Everything changed with these guys once they were paid. A determination was made that since I was from out of state and would probably never be buying another car from them, and then everything went downhill from there. The car was even put on the transporter and shipped to me with absolutely no gas in it which created a big problem for me when it delivered. This could have been an OK deal but they just had to rip me off for a few hundred bucks. Good luck buying a vehicle from these people. There is a very good chance you will need it.

This was my very first purchase of a new vehicle and the experience/service I received was very comforting considering the recent disaster in the surrounding areas-it was satisfying

Very seamless purchase of my vehicle. The easiest purchase I have ever experienced!

Excellent buying experience on a 2017 F150 Lariat. The internet Sales Manager (Billy Deitz) Did a great job, fair, honest, very costumer focused and did not play any games.

They gave me the best deal around for a F250 that had to be ordered to get the options I wanted. Even though it took a little while to get the truck from the factory, they stood behind their agreement.

Very pleasant experience. Sales assistant Tim xxxxxx was very professional. Tim asked me lots of questions to help determine the car that I would be happy with. I would highly recommend him to others and feel comfortable calling him if I have future questions regarding my Explorer.

Very thorough service department and timely as well

I was very pleased with my experience. I had a bad experience in 2013 at Silsbee Ford but decided to give them another try. Billy and Rodney were great to work with. Billy was so patient explaining new things on the truck and was helpful getting my phone synced and my door keyless entry number changed. Would recommend Silsbee Ford!!!

Excellent at Silsbee Ford in Silsbee Texas. Clean facility, great staff. Enjoyed shopping the vehicles while my car was serviced. Have been thinking about a truck lately.