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Hendrick Motors of Charlotte

(1,636 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2017 consumer dealer award
New (833) 240-9190 (833) 240-9190
Used (833) 241-7598 (833) 241-7598
Service (833) 241-4297 (833) 241-4297

Reviews

(1,636 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Motors of Charlotte from DealerRater.

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I came into the dealership with an easy issue and

I came into the dealership with an easy issue and Jonathan got me fixed up right away. Thanks for the help as always.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sara, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We do hope we can be of assistance in the future. Take care!

Excellent dealer!

Excellent dealer!! Did everything they said they were going to do. Jason and Jared are absolutely amazing and this has been the best vehicle purchasing experience I have ever had. I highly recommend if you are interested in purchasing a Mercedes Benz.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ryan, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

I’ve been coming to this dealership for years and they

I’ve been coming to this dealership for years and they always hire fantastic employees. I just wanted to thank Jonathan and the rest of the service team for always helping me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

Jason Wiggs provided top-notch service.

Jason Wiggs provided top-notch service. His friendly demeanor and expertise made the entire car-buying experience enjoyable. I'm grateful for his assistance in finding the perfect vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Williams Smith, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.

Jason Wiggs made buying a car a pleasure.

Jason Wiggs made buying a car a pleasure. His personalized approach and commitment to understanding my preferences set him apart. I'm thrilled with my new car and the smooth process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Simba Dube, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I want to express my gratitude to Jason Wiggs for his

I want to express my gratitude to Jason Wiggs for his excellent service. His expertise and friendly attitude made the car-buying process easy and enjoyable. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ahmed Al-mansoori, we are so pleased you enjoyed your visit to Hendrick Motors of Charlotte - Mercedes-Benz! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jason Wiggs is a true professional.

Jason Wiggs is a true professional. His expertise and friendly demeanor made my car purchase straightforward. I appreciate the ease and efficiency he brought to the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Poppy Adams, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz

A big shoutout to Jason Wiggs for making my car-buying

A big shoutout to Jason Wiggs for making my car-buying experience smooth. His knowledge and assistance were fantastic. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Zara Abimbola, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz

I had the pleasure of working with Jason Wiggs, and he

I had the pleasure of working with Jason Wiggs, and he exceeded my expectations. His knowledge and genuine interest in my needs made the car-buying journey both pleasant and efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Robinson Ava, we're happy you found our staff to be so supportive during your experience here at Hendrick Motors of Charlotte - Mercedes-Benz. We can't wait to see you again, have a great day.

Jason Wiggs made buying a car a pleasure.

Jason Wiggs made buying a car a pleasure. His personalized approach and commitment to understanding my preferences set him apart. I'm thrilled with my new car and the smooth process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mandela Juma, thank you so much for your positive comments about Hendrick Motors of Charlotte - Mercedes-Benz! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz