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Hendrick Motors of Charlotte

(1,696 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award 2024 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2017 consumer dealer award
New (833) 240-9190 (833) 240-9190
Used (833) 241-7598 (833) 241-7598
Service (833) 241-4297 (833) 241-4297

Reviews

(1,696 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Motors of Charlotte from DealerRater.

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Best service yet!

Best service yet!!! Did such a wonderful job with my car. Detailed explained and took care of the issue I had with car. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I am very pleased with the level of service provided by

I am very pleased with the level of service provided by Ryder Mullis during my recent appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My service was spot on during my recent visit to Hendrick

My service was spot on during my recent visit to Hendrick Motors Mercedes?..Devin was outstanding and had my car done in just over an hour for a major service plan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Everyone was prompt and easy to communicate with.

Everyone was prompt and easy to communicate with. When I got to the dealership, someone sent me in the right direction. Got me out of there quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I have used Jonathan Troth in your service department for

I have used Jonathan Troth in your service department for several years. He is always so helpful and always smiling. He makes the experience a much better experience. Thank you Jonathan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Getting a new car?

Getting a new car? Ask for Tom A. He is the best. Very professional and easy to work with. I love my new GLS63. Thanks Tom.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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QUICK EASY AND GREAT CUSTOMER SERVICE.

QUICK EASY AND GREAT CUSTOMER SERVICE. RYDER WAS GREAT! would recommend anyone to come to that service dept. came in for oil change and was told all my recommended services, oil change was done quickly without an appointment and was spotless when i picked up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Have purchased and serviced through Hendrik Mercedes for

Have purchased and serviced through Hendrik Mercedes for several years. From my original CPO purchase to ongoing maintenance and warranty issues they have always come through for me. Jake was my Service tech on this last visit and he accommodated me way above and beyond for the work that needed to be done, and I am so appreciative of his time and efforts. Warranty service was completed with flying colors and once again confirmed my choice and Hendrik Mercedes. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very nice and modern showroom Also customer service.

Very nice and modern showroom Also customer service.was very professional and welcoming, appointment was kept on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jake was very friendly and efficient.

Jake was very friendly and efficient. He explained everything that was to be done and reviewed the final charges throughly. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jccarolina, we are so happy to read such a great review about Hendrick Motors of Charlotte - Mercedes-Benz! We can't wait to see you again, have a great day.