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Lou Fusz Buick GMC

(994 reviews)
Visit Lou Fusz Buick GMC
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2017 consumer dealer award
New (314) 594-1151 (314) 594-1151
Used (314) 652-3253 (314) 652-3253
Service (314) 475-2330 (314) 475-2330

Reviews

(994 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Buick GMC from DealerRater.

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Recall on car

The service department was very nice when I came in. They also greeted me with respect which is important. I came in for a recall on my Buick, but would recommend people come here in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service visit

I have been coming here for a while for service and it has always been a good experience. I usually work with Herman and he is always super nice. He doesn't pressure you into buying anything and I like that. I have purchased two cars from Lou fusz stores and would recommend them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good experience

I normally work with Stephanie and she is really good. She never forgets who I am and I like that. I have been coming here for eight years and treating me well that whole time. I can say the lounge have improved since I started coming here! They are really comfy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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In and out without hassle

Very polite and friendly. I like how quick they are fixing my car. I come and get waited on right away. It's wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good service

The one who took my car in is polite. This is my third time and I will keep coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Finally another car

Due to prior credit problems, I was having trouble getting financing for a vehicle to replace my total. However, I was referred to Lou Fusz who was able to get me a lower finance charge than the loan that I was finally able to get approved for. I got a vehicle which is the perfect mid-life crisis car for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sale person & employees were great. Got a great deal...

Sale person & employees were great. Got a great deal & out the door in less than two (2) hours. Hard to beat that kind of service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

I bought my first truck from Nick back in 2005 and was...

I bought my first truck from Nick back in 2005 and was very pleased with the knowledge and service that I bought a work van from Nick just recently. I would highly recommend Nick and Lou Fusz Buick GMC dealership. Thanks for all your help Nick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Sales person "Nick Damaso" was very...

Sales person "Nick Damaso" was very knowledgeable about the cars he sales and the services they provide. He did not use any pressure sales tactics and worked to get me a deal I was comfortable with. He was honest, upfront and delivered quality customer support. Overall it was one of the best buying experiences of my life and I highly recommend Nick and everyone at Lou Fusz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

I love this dealership because of the customer service...

I love this dealership because of the customer service given. I normally wait for the same service writer because he has always been honest and upfront regarding all repairs that I have needed. Herman Torluemke is always willing to work with me to explain what the problems are and why I need to get them repaired. Hope this helps other find a great dealership to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.