Reviews
Called them with a concern with the front camera and the
Called them with a concern with the front camera and the follow up was immediate. The appointment setup, loaner and repairs were thorough. Keep it up Mark Ficken.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mark Ficken Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Liza Rodrigues did an excellent job in handling my 2025
Liza Rodrigues did an excellent job in handling my 2025 NC INSPECTION. She kept me informed about the process. Give her a raise! I only have 2 comments.... #1 they used to give a quick wash of all of my fords that I bring in for services, recalls, or inspections, #2 Why not have their names on the work stations so I know who to talk too?? Instead of a shirt name tag, it would make the check-in a little less confusing. Otherwise I?m very satisfied with Mark Ficken Ford. Tell Michael Santana hello !!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello James, thank you; we appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (704) 552-2760 so we can assist you further.
Very informative team, met timing and went above and
Very informative team, met timing and went above and beyond to find specific vehicle I was looking for. Sales staff ( Drew & Maranda) took time to listen and offered help to specific needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mark Ficken Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Kayla Greene is Awesome!
Kayla Greene is Awesome! She provides high quality Customer Service, knowledgeable and kept me updated on vehicle repairs progress. She makes everything pleasant. No service advisor has treated me better.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Henry, we are pleased to hear of your experience with us here at Mark Ficken Ford. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Service area was very clean and everyone i spoke with was
Service area was very clean and everyone i spoke with was very polite. The Service manager, Bobby, took care of me. He's one of the best service managers I've dealt with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Terry, we are pleased to hear of your experience with us here at Mark Ficken Ford. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Experienced quality and professional experience .
Experienced quality and professional experience . The overalll service and repairs to my vehicle was timely and of top quality. The car was cleaned and was returned in excellent condition.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Mobile service person Graham was great.
Mobile service person Graham was great. I?d use the mobile services again. Downside my tire pressure sensor is now on and won?t go away now.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ashley, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 552-2760 when you have a chance. Thank you, and we look forward to hearing from you.
Cody in the maintenance dept is awesome!
Cody in the maintenance dept is awesome! Super experience working with him. He is professional and shows compassion, explains everything well and ensures i am taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Mark Ficken Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
My advisor, Luke, was excellent and made sure all recalls
My advisor, Luke, was excellent and made sure all recalls and repairs necessary under warranty were done. Communication was clear and timely and pricing was fair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alison, we're happy you found our staff to be so supportive during your experience here at Mark Ficken Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Great experience , these guys were great.
Great experience , these guys were great. They were very professional and accommodating. I would recommend them to anyone. Thanks ford. I love my Mach e mustang
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sheridan, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!