Ed Napleton Honda St. Peters

You obviously did not read my message!! I was complaining about the service AFTER I purchased my vehicle!! We were there so late the night we bought my Honda Odyssey that we closed their front doors. It was too dark to look it over completely. It's the time spent trying to get my needs met that were ridiculous. I had to keep calling to reach the person scheduling zxlon treatments and no response to messages left. Then they did the treatment and had me leave my car for the dink to be repaired -- which when I picked up it was not fixed. I then had to bring back for dink repair and was told I'd be called late Tuesday or early Wednesday. It is now Thursday and still no call or explaination as to the delay. I love my new dark blue odyssey but feel once the purchase was completed all importance of us was dropped. I didn't drive it for first week because of waiting to get it protected with the treatment. That took more than a week to get in and then a week for the treatment. I've been in a rental car more than my car and still don't have it. since buying July 27 , I've only got 40 miles on it. Your service dept needs an overhaul. Thank you

As my lease was nearing the end (October), my daughter accompanied me to the dealership where I originally leased my FIT in 2013. Anticipated leasing a 2016 FIT. My MAIN REASON for writing this review is to thank my Sales Consultant, Mr. Randy Lyman. I met him in 2013. Although he was not my Sales Consultant at that time, I found him to be a very knowledgeable, pleasant, courteous representative of this dealership. When I walked in with my daughter on August 3, Randy was the person I looked for. He was again very friendly, polite, listened to what I wanted, and arranged a test drive of a new Honda FIT. He treated me as a Valued Return customer. I could not have had a better sales contact at this dealership. Unfortunately, we were unable to come to acceptable terms regarding the finance arrangements. I also want to say a public "Thank You" to Ms. Veronica Mosby for being so friendly, patient and understanding during the three visits I made to the Service Dept. during my 3-year Lease Agreement. She is an answer to many problems for a woman who know very little about autos.

Was told they had a truck I wanted in stock knowing I lived 100 miles away. I told them I would be there in 90 min which I was. Once there I was told the truck was sold..The salesman told me we could make a deal on the terms I asked for before I left my house which didn't happen and also promised a tank of gas for my time which I never received....soo I guess the moral of my story is don't trust or take these people at their word. An entire day wasted and a tank of gas burned. BUYER BEWARE!!!!!

Recently bought a used car from this Dealership. I delt with multiple people along the way and each of the people seemed to provide honesty and great customer service. The car salesman Matt, though newer to the salesman position was a straight shooter, he was honest with me if he did not have an answer and went to his supervisor with the questions he did not have answers for. The car I purchased had AC problems, Ed Napleton Honda fixed it free of charge and provided me with a courtesy car. Veronica in the service department stayed late to meet me to swap out the courtesy car with my vehicle. While in possession of the courtesy car, a rock chipped the windshield. The manager was more than accommodating when he told me it was okay and would have it filled at no cost to me. Over all great experience, very honest and accommodating and all employees I came in contact with seemed happy with their jobs.

Ken Culver was our salesman. Speaking from someone who does NOT enjoy car shopping, he made the whole process much better. He was very knowledgable, friendly, and helpful, and I did not find him pushy at all. I would definitely drive the farther distance to this dealership, and would recommend him to anyone in the market for a new car! Also, even like my new car!!!

The day I bought my car was really long and stressful, but my Salesmen Bobby made sure I was comfortable and informed all day. Offered me water and soda and made me laugh as well. Overall great first experience buying a car. I felt like I was in good honest hands. Thanks again Bobby!!

Informative, pleasant, no pressure experience at Ed Napleton. We had purchased a used vehicle in the past from them and decided to make it our first stop when looking for a new vehicle. Car shopping can be a very tiresome, tedious experience but they make it pleasant all the way around.

I purchased a used Honda Odyssey about 2 months ago. It only had 1 key when I purchased it, but I found a blank on amazon for about $8. I took the blank into the dealership to get the transponder programed and the key cut. I spoke with the sales manager and they comped to cost of getting the key programed and cut.

Our Sales Consultant, Scott McNevin was extremely knowledgeable about the Honda Pilot, patient with us while we made our decision, and never used the dreaded hard sell dealership tactics we all expect during the car buying process. Along with Scott's support, the ease of the Internet quoting process with the assistance of Ravonda Price, ultimately brought us to Ed Napleton Honda, and in the end, prevented us from looking elsewhere. Working with Finance Manager, Tom Baker was a seamless and pain-free process, without any aggressive up-selling pressure. Hands down, the best car buying experience ever.

I had best time at this dealership the salesman Scott McNevin is very good at his job he knew everything about the civic thanks again 😃 My 1st Honda AJ