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Suntrup Buick GMC

(58 reviews)
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2016 consumer dealer award
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2016 consumer dealer award

Reviews

(58 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suntrup Buick GMC from DealerRater.

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Car buying experience

Bought a new truck today salesman was knowledgeable I had to drive down twice but got a deal done will do business with them again

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Our 3rd vehicle from Suntrup GMC!

I love this dealership and will not purchase a vehicle anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent experience

We had a great experience at Suntrup. Eric was wonderful, easy to talk to, no pressure to buy, wanted to make sure we made a choice that was right for us. He was very quick to respond to all my emails. Larry in finance was also great. He was patient and helpful in finding us the best payment plan for our budget. Both Eric and Larry were knowledgeable, friendly and professional. I would definitely recommend them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Superior Service

I walked into the dealership thinking I wouldn't be able to get out of my current car loan. I had high mileage on my car and didn't want to get my hopes up. My sales rep was so patient and understanding. We worked the numbers and made it happen! My husband and I love our new Buick Enclave! Dale Riley is the man to go see!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience buying our new GMC Terrain Denali

We had purchased our last vehicle at Suntrup Buick/GMC and I?ve been very happy with my ?13 Verano, but I figured it was time to trade it in because of the high miles I tend to put on a vehicle. While walking around out in the lot, Ryan Hove met me and introduced himself. I told him that I was not really sure what I was looking for. He asked if I had any questions, which I did. He answered them and then I asked if I could just wander about the lot looking. He said just to look around and see him when I was done, which I did. I picked the Buick Encore AWD premium model. Ryan got one out for me with all the options I wanted and I took it for a drive. I was impressed, but it was not that much different than my loaded Verano in size. I felt that I wanted a bit more size. My wife had told me to leave her out of the process, but it?s a good thing I ?eventually? included her. We decided to go slightly larger and to get everything we wanted on the vehicle. We decided on a GMC Terrain Denali. Although it was quite a bit more than the Encore, it gives us more rear seat room for passengers without killing my front seat legroom. Ryan was glad to hear we had made a decision, but unfortunately, he had none on the lot with the exterior and interior color we wanted. Ryan offered to dealer trade for exactly what we wanted from another dealer they had traded with many times, so it ?should? be a no brainer. The other dealer decided to not let it go, so on to plan B. A local St. Louis dealership had our second color choice and it showed available. Sorry, a pending deal forced us to plan C. Ryan was trying very hard for us and I thought he might get upset with us, but he persevered on with the third trade option. About a half hour later he called and said that the first dealership had decided that they would do a trade. So we ended up with our first choice and we were happy campers, for sure. If Ryan got frustrated with our purchase, he didn?t show it and remained positive throughout the entire dealing process. He was very quick to respond to any question and keep us in the loop on the trade. We are now driving our new Terrain Denali and enjoying every minute of it. I would recommend Suntrup Buick/GMC to any of my friends looking to buy new, or used. I would definitely tell them to see Ryan Hove for the best deal and service. I think he deserves more than 5 stars. Thanks Suntrup for a great deal and excellent service during our purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

We recently purchased a car at Suntrup. Eric Trigg was our salesman. I must say we are completely satisfied with the service Eric gave us. He was not pushy--he was mainly listening to our wants. He worked hard on the trade in price we wanted - Going back & forth to his manager-finally got the price we offered. I will recommend my friends when looking to purchase an auto to go to Suntrup & to asked for Eric Trigg.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful buying experience

After an internet search for the vehicle that my wife and I wanted, we found that vehicle at Suntrup. The appointment was made and we met with EricTrigg, the internet manager. What a great experience we had with Eric. Eric was very knowledgable , efficient, and made us feel at home. The deal was made and off we went with our purchase. The entire experience was wonderful and I would recommend Eric for anyone in the market for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service without the gimmicks

Everyone was genuinely friendly. James our salesperson was knowledgeable and extremely patience. My spouse and I wouldn't go anywhere else after our experience here. Thank you for the awesome service, we will send our friends and family here. We can't forget about Tony you have a good staff all and all, thanks for making it happen! The Smiths

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2016 GMC Terrain

Purchased my new car from Brandon, he was awesome and I couldn't be happier with my purchase!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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New Car Purchase

Ask for Dale Riley, first class salesman....my third car purchase at Suntrup Buick GMC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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