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Lee Johnson Mazda of Seattle

(487 reviews)

Reviews

(487 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Quick, clean, great staff.

I didn't feel like I was bothering anyone. They were there to help me and they did it with a smile on their faces.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful service

When I moved back Texas, University Kia has been my go to place for services on my car. Melissa Price is amazing and always makes sure my service is handled in a timely matter... She's always a phone call, text or e-mail away... Kudos to Melissa... Continue your wonderful customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Routine service on my 2017 Mazda 3

Made appointment online. Requested call to confirm loaner would be available. Rodney called to confirm. Everything ready when dropping off. Work done well before I was to drop loaner off. Car cleaned and vac'd before pickup. Everything was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best Mazda service in the area

I've been to several Mazda service departments in the area, 2 closer to my home, and I will come back here every time. The people are great, seem to care about the vehicle, and do everything they can to make this necessary experience a pleasure. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very friendly and helpful

I took my car in for a regular 6 month services (mostly just checking on systems + oil change). It look 1.5 hours. The actual service was good. The really nice thing is the details! Topping off liquids, washing the car, EVEN adding the online 10$ off coupon even though I forgot to add it myself. I bought my car at the dealership five years ago and have happily taken it there twice a year for service ever since :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service and integrity

We’ve been buying and servicing our cars at University Mazda for over ten years. Our experience on both sides has been stellar. Rodney in service is wonderful to work with. He’s on top of everything and great at providing feedback. I also feel this dealership is one of the most honest I’ve worked with. They are transparent, there is no hard sell and they have the integrity to fully stand by their product. I highly recommend University Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service experience has always been top-notch

I've always had an outstanding experience bringing my car here for routine oil changes and warranty work. They list to any questions or concerns that I may have and follow up promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mazda service

Excellent service, and he did not recommend more services than needed. Matt was able to remove a stuck screw and installed my license plates. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The way buying a car should be

The salesperson, Dennis, was very helpful and quick to get us a test drive. A week later, I asked for a color and trim, and it was waiting for me at an agreed time. The purchase experience was great by getting a pretty good discount along with free finance and returning customer cash. I'm just past 700 miles and a very happy Mazda owner!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thanks

Brian was fantastic, he listened to my comments in regard to a rattle I had and he and the team identified where it was coming from and fixed it (for now at least). He has been very polite both times I visited and is a credit to your team! Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.