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First Marshall Auto Auction

(195 reviews)
(708) 566-9288 (708) 566-9288

Reviews

(195 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service, wonderful staff , very clean

Great customer service and extremely helpful! Got us a great deal and sure knows how to help his customers! Much appreciated! Thank you so much :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 3 found this review helpful. Did you?
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excellent buying experience

“Excellent buying experience!!” Purchased my 3rd vehicle from First marshall Auto auction yesterday and very pleased with all of them. The staff is very easy to deal with and professional, you won't find pushy salesmen here. I will definitely buy again from them when we upgrade.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
3 people out of 5 found this review helpful. Did you?
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good auction

Everyone go to First Marshall Auto Auction in Harvey ,they are all outstanding, up and above. There was no time wasting, no shenanigans, straightforward and taking care of business. I have already purchased a really amazing car , the employees Very polite and answered my questions. Remained in contact with me. Definitely would recommend First Marshall Auto Auction

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
3 people out of 6 found this review helpful. Did you?
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DO NOT get scammed.. check Better Business Bureau.

Horrid sales tactics and misleading. Will try to strong arm you into purchase. do your homework and check their business out before making a trip. the BBB actually placed a warning on them they scored an F for for a reason.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
13 people out of 15 found this review helpful. Did you?
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actively posts misleading ads

Please be advised: This seller is actively posting misleading ads.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
6 people out of 7 found this review helpful. Did you?
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massacre!!!

Absolute scam. Do not even think about going there!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 6 found this review helpful. Did you?
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Tried the auction for the first and last time

First off the people are rude as xxxx... it’s unbelievable. Second once you bid on the car you don’t get to see the car to make sure it’s ok, or check the mileage. Third they charge you $1500 in fees. My husband placed a bid on a car and won. The car looked fine. The next day when we go to pick it up the windshield is cracked and they try telling him he’s just stuck with the car. They then said we will see what we can do because there were 4 other cars nearly identical to that car and my husband asked if he could get one of those instead. They took his number and said they would give him a call. This was Thursday... today is Monday and though he’s called no one has helped him or gotten back to him in order to resolve the issue. Terrible! We’ll never go to the auction again. Those people are crooks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
9 people out of 9 found this review helpful. Did you?
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Rude and liars

We called to look at a vehicle drove quite a way and when we got there they played dumb

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
6 people out of 6 found this review helpful. Did you?
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After reading many reviews on First Marshall, we decided...

After reading many reviews on First Marshall, we decided against going. Extra fees, and of course with only an hour allowed to view vehicles before auction, it’s hard to tell what you’re purchasing with these repossessed vehicles. Too risky.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

well no one contacted me and I was unable to bid not...

well no one contacted me and I was unable to bid not being able to register. I received no email or phone call what happened

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.