Northgate Ford

Sent me a form email but never answered my question. No response to an email tells me there not interested in customer service. Not impressed.

I continue to appreciate Northgate Ford Service Dept. Lee Overby & Cheryll Miller were very helpful & professional in caring for the service needed for my 2020 Ford Escape purchased at Northgate. Northgate is a very reputable Ford Dealership. Thanks Lee Overby & Cheryll Miller. Keep up the good work & the service given to your customers. All the best. Rev. Matthias Crehan - Franciscan Friars - Cincinnati OH

Really easy to work with. Help me get the vehicle i wanted. Thabk you very much.

Serviceperson Austin Perdue did fantastic job on getting my vehicle in keeping me informed and letting me know what day it would be ready.Hats off to Northgate Ford

Went with my daughter to purchase a 2020 Hyundai Palisade. We worked with Andre Singleton and it was a wonderful experience. A kind man who truly cared that we were getting a good vehicle at a fair price. He made sure to personally take it for a test drive and a thorough walk around before we left to come and see the car, as we were coming a pretty far distance. Great car, great experience. Thank you Andre and everyone at Northgate Ford, including our finance manager (I apologize as I have forgotten his name). Appreciated that there were no add-ons to the cost, just the standard tax, title and a reasonable dealer doc fee.

They treated me well the car was what I was looking for but we couldn’t agree on a price

Absolutely miserable customer service. Bought and truck off of a sales associate named Vance. Jumped through all sorts of hoops in order to make the purchase. Things that any other dealership would have done for the consumer. The sales manager Ashley was just as bad as her salesman. Both acted like they were doing me a favor by allowing me to spend my hard earned money at their dealership. I cannot recommend enough that you steer well clear of this place.

I had a 9:30 appointment at the dealership. They took my vehicle to the service area at 9:30 At 11:00 my vehicle was sitting in the same spot for one and a half. It’s now been 3 hours and it’s still not done The service technician told me they started on the vehicle at 9:30 he was wrong The service consisted of putting on 4new tires which cost me $1300.00 Service technician was great Service was horrible,never again It’s now been 3houurs. They took lunch and I have to wait until 1:00

Decent vehicles, bought vehicle needed rear tailight replaced they have lied to me for months about replacing it said part on order I can get on Amazon next day. The salesman, sales manager and parts person have all lied saying they will get it and comtact. I have called at least 8 times over a 5 month period. Not a fan

From beginning to end everything went without a hitch. Megan took care of all the arrangements and my car was picked up, repaired, and returned to my driveway perfectly Thank you Northgate Ford.