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Napleton's River Oaks Chrysler Jeep Dodge RAM

(1,385 reviews)
Visit Napleton's River Oaks Chrysler Jeep Dodge RAM
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (708) 251-0476 (708) 251-0476
Used (708) 251-0540 (708) 251-0540
Service (708) 251-4091 (708) 251-4091

Reviews

(1,385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's River Oaks Chrysler Jeep Dodge RAM from DealerRater.

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Great customer service

Great customer service! Jason was amazing answered all of my questions really cares about his customers. I walked in told him the truck I was looking for. I had an attachment to my very old truck but talking to Jason I new this new truck was the one. And right away we started talking numbers great with explaining awesome customer service great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Cassandra, we're happy you found our staff to be so supportive during your experience here at Napleton's River Oaks Chrysler Dodge Jeep Ram. We are always more than happy to assist you if anything else comes up. Take care!

Jules Daughtry

Good experience. Good costumer service, quick and easy to talk to, made me feel at home

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank your for your review on my performance.

Good Service

Ed Sanders, is a great salesman and he worked out such good deal for me that I couldn't resist. He reminded me of my father because of his personality. He was kind, supportive and took his time to answer all my 800 questions I give him. He was best fun and most enjoyable experience I have ever had working with a dealership. I came in for a routine oil change and left with a brand new car. Thank You Ed for working with me and acknowledged all my concerns. I told my dad about you and we had a great laugh because your personality was the same like his. Keep that heart of gold and the Lord will continue to Bless you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Victoria, here at Napleton's River Oaks Chrysler Dodge Jeep Ram, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

Initially, I met Ed in the waiting room, while I was

Initially, I met Ed in the waiting room, while I was waiting for information on my Jeep Renegade. He shared with me that he could get me a deal on a new Jeep. I told him no. And I left. When I came back to pick up my car, I got to thinking, maybe it was worth having a conversation. He asked me what I wanted for the Renegade. I told him, along with my list of demands. Through it all, he truly listened. He told me he had a car I would love. And again, I told him my list of conditions. We test drove and during the drive, he told me something I had forgotten. He told me I deserved this car and I had earned. I had grown accustomed to buy a car that would take me from point a to point b. Being a single parent and trying to educate myself, luxury as not an option. My children are now grown and I am a grandmother. I have accomplishments in my life. Ed was right, I did deserve this car. Along with the sweet deal Serio crafted. It become crystal clear, I did deserve this car and I had earned it. Ed and Serio are truly a credit to their profession, combined with excellent customer service. Thank you Ed! Thank you Serio! And thank you Napleton Dodge Jeep and Ram for your commitment to quality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's River Oaks Chrysler Dodge Jeep Ram. We are always more than happy to assist you if anything else comes up. Take care!

Jeep Renegade 2019

Loved Jules Daughtry! Gentleman and extremely considerate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kennan, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

River Oaks Jeep

I thought getting a new car and trading my old one would be a bit stressful for me. Not knowing the entire process was one of the worries that I had. However Roberto Ortega stuck by me the entire time and was able to get things in shape for me. He showed me a few cars that I was interested in and helped me picked the right Jeep that worked with my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Eddie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Aisha moss

My experience with Edward Sanders was top notch. My family have all gotten cars fom him dating way back. His customer service is amazing. You tell him what u want and he makes it happen and you go home happy, it's a win, win. If you're looking for a car I recommend shopping with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Aisha, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Very friendly, knowledgeable and no games when it came

Very friendly, knowledgeable and no games when it came to.the advertised price of car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Shoutout to AJ

Great customer service deserves a shout out!! AJ is my go-to regarding vehicle services. Each time I work with him is a pleasure. He always take the time to go over your car issues & any info from the technicians. I’ve watched him display this same attention all of his customer. He’s definitely a company’s asset & so easy going!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for sharing your recent experience with us, Shara! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

We recently had a great experience purchasing a Jeep

We recently had a great experience purchasing a Jeep Wrangler at River Oaks CJD.  Our salesman, Ed Sanders is a very nice, funny and trustworthy guy.  We were very comfortable with him.  We felt like we were not being pushed or lied to. If you need a vehicle, we recommend going to see Ed.  PS.  Ted is enjoying his vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, we appreciate you choosing Napleton's River Oaks Chrysler Dodge Jeep Ram! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!