Subaru Superstore of Chandler

Prior to our visit at the Subaru Superstore in Chandler, I had been to another Subaru dealership where I had test drove the car I was interested in. Knowing this, Daniel Falls still insisted on me test driving one of the same model cars on their lot to ensure it was what I really wanted. I am glad I did because I learned a lot of new things about the car that were never explained previously, which showed his knowledge of the vehicle. The whole process took some time (which is expected when buying a car) but there were plenty of snacks while we waited for everything to get prepared. Daniel was friendly and easy to work with which made it an enjoyable and memorable experience for us both!

Great service staff! I own two Subarus and would'nt think of bringing them anywhere else

When I first stepped foot into the Subaru Superstore of Chandler, I was greeted with a smile and an ice cold water bottle. Everyone was very friendly, and there was a very bright and pleasant atmosphere within the building. I was approached by a sales representative, and was asked if I needed any help. I knew exactly what I was there for, a 2016 WRX STI in World Rally Blue. The sales representative immediately linked me up with Mr. Seton Faircloth, who is the STI product specialist. As soon as we started chatting, I knew instantly he was extremely knowledgable with these vehicles, and I felt comfortable working with him to find my dream car. We took a test drive in a Galaxy Blue STI Limited, and as soon as I drove it I knew this car was the one. Unfortunately there weren't any STIs on the lot in WRB, so I ordered mine custom on August 8, 2015. 10 short weeks later I received a text from Seton with a teasing video of my car, "SPOTTED!!!!". I was ecstatic. I gathered all of my paperwork and headed into the dealership on Monday October 19, to finally get my car. The entire process from start to finish was only about 2 hours (IF THAT), and I snacked on some fresh baked cookies along with a cup of hot chocolate from their awesome starbucks machine. Everyone was super friendly, and one sales person even asked if that was my car in the delivery bay, and gave me a high five for choosing such a sweet ride! Vehicle delivery was definitely one of the most exciting moments of my life. Seton walked me through every aspect of the vehicle, explained every nook and cranny and what it did or why it was there. I was guided through setting up bluetooth, navigation, et cetera. I drove off the lot knowing exactly what everything did, and how it all worked. Seton was awesome to work with, and I highly recommend that anyone in the market for a Subaru - especially an STI - heads over to Subaru Superstore of Chandler and asks for Mr. Faircloth!!! Besides all of this, Subaru makes an incredible product and I am proud to say that I am hooked for life. If you are on the fence about an STI, GO DRIVE ONE!! I promise you, you will not regret it!!

When I submitted my review last month, I didn't know the name of an associate at the front desk who was very helpful and most friendly every time I visited the Chandler Super Store in Chandler. Her name is Faith Sirianni and I wanted to be sure to include her as one of the very special people I came in contact with during the purchase of my Subaru Forester. She is an excellent representative of the friendly atmosphere in the store and is well worthy of recognition!

Sales person (Daniel Falls) read the customer very well. I don't like sales reps who try selling a specific vehicle with lack of better language, "bull". He was knowledgable about the vehicles we spoke about and for me details and specs of the car is all I need to know. I he allowed the vehicle to sell its self unlike many sales reps who use their mouth too much in order to sale a vehicle. This to me is exceptional in sales and is very much appreciated. I extend my gratitude and appreciation to Daniel Falls and to Subaru of Chandler.

There was nothing like it!! No hassle; no tweaking; no pressure; no huffing or puffing.. none! We were in the market for a 2016 Subaru Outback Limited 2.5i sporting a Wilderness Green coat. Sent the same basic request to four other Dealerships. All responded but varied in price (lots of add-ons) and minimal communication or lack of answering. The one and only individual that took the time to correspond with me (I am deaf) via e-mail without a whimper was Subaru Superstore's Jack Callaghan. This individual is an absolute credit to the staff of Subaru Superstore's team, bar none. Go for Jack next time if you can get him..he's a busy man. Oh, not to forget to applaud and give thanks to ALL these individuals in the store who served us so well, even the owners wife Lisa stopped to say "Hi" and welcomed us.

No pressure sales, they worked with us on getting the price we were looking for. Received a fair price on our trade-in. While waiting the owners stopped by and introduced themselves and offered to get us refreshments while we wait. Their finance department was able to secure us a loan at 1/2 % lower rate than we had previously had squired. The sales team was great, friendly low keyed, very nice people. They will be the first stop when purchasing our next car.

Over the years I have bought several different types of cars - this is the first time I felt like the dealership was on my side - not someone out to get me from the first sales contact - low key just the way I wanted - no hard selling -- through getting my car from another dealership - correcting a problem and free Thursday classes to help get up to speed on car features - everyone was very helpful and friendly - I actually will use the service department (not my usual practice with other cars/dealers)

I bought a 2015 Subaru Impreza, the salesperson was Ron Lundberg, who was helpful, professional and personable. Everyone I dealt with made it all so easy. I asked for an extended test drive so to check how the car handled on the roads I drive everyday, not just the roads near the dealership, and it was no problem to arrange. I have been looking for a car for several months, been to dealerships for many other car brands, and decided on Subaru because the car offered the visibility I wanted, and its reputation for reliability and safety. Nancy, Gilbert AZ

Mike was great. It is my first time buying from a car dealership. I had gone to a couple of stores in the past and I was dreading it because they were so pushy. Mike was very laid back and knowleageable. He answered all my questions and had different financial options in order to get me to comfortable purchasing price. I went to look and ended up walking out with my new car. Love it and I was super happy with their service