Reviews
Vaden of Beaufort Service Department
Summer in the service department is the best! She is very knowledgeable and also eager to please the customer. Don't know what you are paying her but I can promise you it isn't enough. Thank you for such great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glenda, your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take care!
My service consultant was the greatest..Service was above...
My service consultant was the greatest..Service was above my expectations... would definitely recommend going to Vaden service for all your maintenance and service needs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it.
We're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it.
Cheri Tanner
Damon was wonderful, very informative about the product.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cheri, thank you so much for your fantastic review! We are so glad Damon nailed it for you! Enjoy your new vehicle, and please let us know what else we can do for you! Thanks again!!
Warranty is a SCAM and Service is TERRIBLE
DO NOT BUY A WARRANTY!!!!! 100% SCAM!!!! I bought my car this year from Vaden of Beaufort. I was persuaded into getting a warranty through the dealership for my car. I was told when I bought the car with the warranty that if anything needed to be fixed or if I got a flat tired everything would be covered. This is not the case. As soon as my car hit 100,000 miles a code 52 kept popping up. I googled it and it said it was the timing belt. I went to Vaden of Beaufort with my concern and even had a chat with a technician and was assured that was not the issue. It turns out I was correct and that was the issue. I assumed this would be covered under the warranty because I was told everything would be covered. And timing belts are not, because they are considered maintenance. Even though I can get my oil changed there for free which is also maintenance. But that's besides the point. Getting a warranty there is a SCAM!!! Also I dropped my car off to get a diagnostic test done in the morning. I had an appointment. And it took them 5 HOURS to do a diagnostic scan. I called three times and was told that my Service Advisor Rick would call me back. Never heard a word. I had to also pay for them to diagnose my car when I already knew what was wrong with it.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi there, I would like to get some more details about your experience with us. Please reach out to us at (912) 921-3524 when you can so we can address this situation directly. Thank you and have a great day.
Friendly staff enjoyed the experience
We worked with Jake to buy our new Acadia he was absolutely wonderful and helped us with everything would recommend him to anyone that is looking for a new or used car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
David, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it.
Outstanding customer service
My customer service rep, Sommerlee was exceptional, she is a credit to herself and to Vaden. If I still owned my companies I would do anything to employ her
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review; we are happy to pass along your comments to the team here at Vaden of Beaufort! We hope you have a great day!
Took my Chevy Colorado in for service! Summer, is my...
Took my Chevy Colorado in for service! Summer, is my service specialist and is always so professional & very detailed! Her knowledge is impeccable! ALWAYS Smiling!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Penny. We are always happy to help and love hearing when our customers have an awesome, friendly experience. Be sure to come back for any other vehicle needs.
Good experience, bought a car
Went in looking to buy a new(er) car and did. Our salesman was new, but was honest and got help when needed. Overall a good experience. Very happy with the new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
Great new car buying experience
We just made our first local new car purchase since moving from Ohio to Hilton Head Island SC. Having been a GM dealer in Ohio, I know a little something about car sales and service. Vaden knocked this sale out of the park. Jeremy Bender and Cliff Smalls were exceptional. They were fair and negotiable with pricing and even better with customer care. My wife and I found our go to dealership! The short drive from HHI was well worth it. Vaden even delivered our new GMC DENALI to our driveway. Now that is over the top! TY!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! This is exactly what our business is about! We were thrilled for the opportunity to help you. Thank you for being a part of our Vaden Family!
Air conditioner repaired
The service was great. Took longer than expected and I was given a loaner which helped a lot. Thank you. We have been using Vaden of Beaufort for for all our car needs and repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair