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Berman INFINITI of Chicago

(1,751 reviews)

Reviews

(1,751 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Quality Service

I have been going to Infiniti Service Center for 5 years and they always do quality work. Nick Cardoza is a great service consultant. I highly recommend working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

JGC, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

First time customer

First time coming in for service and both Hilary and Kelly were fantastic! Extremely friendly and accommodating, all questions answered! Experienced a different type of customer service at the Infiniti in Orland, will definitely be returning to Berman's!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Maria Castaneda, thank you kindly for your feedback and review. Welcome to the Berman family!

Oil change

I was very please with the hospitality and service tender unto me. And the services needed for my vehicle. I will return back again to this facility

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you kindly for your feedback and review. Welcome to the Berman family!

Great experience

We worked with Ken to buy a used car. He was friendly and accommodating from the start! After a couple bad experiences at other dealers, it was a breath of fresh air. The staff was honest on pricing, terms, and policies. The experience was also efficient, we had the car in no time. Ken was excellent; highly recommend! (He even brought us cheese and crackers as we were working through paperwork)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

ET, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Ramon was very helpful and great with communication

Ramon went above and beyond to help with getting my car fixed, offer advice on my car and getting me a loaner to drive home with my kids

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Lamb7780, thank you kindly for your feedback and review. Welcome to the Berman family!

Excellent Service

Excellent service from top to bottom and will meet the customer needs. Jimmy Kottler was excellent, simply the best car salemen I ever came across. Jimmy is for the customers!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Willis0217, thank you kindly for your feedback and review. Welcome to the Berman family!

Attention to detail

Very happy with level of service and commitment to the customer. I would highly recommend them to all who are in the market for a new car. Or even for servicing their current vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Calisurfer, thank you kindly for your feedback and review. Welcome to the Berman family!

Exceptional customer service

Ramon went above and beyond to help me with the trucks technology systems. He took the time to show me how I could benefit from the features while I’m away during my road trip to Florida. Thank you Ramon!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Aaguila, thank you kindly for your feedback and review. Welcome to the Berman family!

Great sales staff.

Chloe was great from start to finish. The only complaint that I have is that I was paying cash for the vehicle and the finance manager had run my credit score and felt the need to ask why my rating was low.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Orange pumpkin, thank you kindly for your feedback and review. Welcome to the Berman family!

Outstanding Service!

The service that I receive is always outstanding. I am a very busy single mom and professionally, and thankful that I am always able to get in and and out. My car is always clean and ready for me to go when I get back. I also appreciate that they have Uber transport me to my office and back to pick up my car which is always ready on time. I do not know what I would do without Nick and Ramon !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wonder Woman, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!