Skip to main content

Berman INFINITI of Chicago

(1,751 reviews)

Reviews

(1,751 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Vehicle Service visit

Upon my service visit, Kelly Smith and the rest of the staff were very informative, knowledgeable and friendly. Will definitely be doing business with Berman Infiniti in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

CSmith, thank you kindly for your feedback and review. Welcome to the Berman family!

Efficient and professional

This was beyond my expectations from any car dealership that I have worked with in the past. Steve Camp, Joe from Finance and Chloe did an exceptional job making my purchase stress free. I could not be happier and will be sure to recommend family and friends to Berman Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

GPJR86, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Impeccable Service!

I love Infiniti because of the excellent quality of the autos and the superb service that I receive each visit. My consultant, Jermaine Waterman, is extremely considerate and provides top- notch service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

S. Steele, thank you kindly for your feedback and review. Welcome to the Berman family!

Friendly, informative, helpful

Our dealings with the sales team at Berman were easy and their pricing fair. After driving the new QX50, however, we elected to buy a different vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Androobie, thank you kindly for your feedback and review.

Service visit

Staff was very friendly providing good customer service, quality work. Also staff explained well any other needed service. But the work took longer than expected considering the visit was just for an oil change

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Garyb, thank you kindly for your feedback and review. Welcome to the Berman family!

Excellent service as always

Highly recommend to others looking for an enjoyful experience. Rep was very thorough in services and open to all questions that were presented. I have no complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Nell, thank you kindly for your feedback and review. Welcome to the Berman family!

Awesome customer service

I went to Berman to get an oil change, they were phenomenal. I did not notice that there was something that punctured my tire. They found out informed me and got it repaired. I had never been here before but I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Junejones68, thank you kindly for your feedback and review. Welcome to the Berman family!

Very Pleaseant

Mr. Kelly Smith did a great job. Facility is very accommodating and the children's area for my daughter is the best. Thank you Kelly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Vantoor17, thank you kindly for your feedback and review. Welcome to the Berman family!

Great customer service.

He was very knowledgeable and customer service oriented. He was also honest and straight forward about what services were necessary and what I could wait on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sirkingbj, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Great Customer Service

I’ve been going to Berman Infiniti for the past six years and have always been impressed with the customer service they exhibit. Nick, the rep that I usually work with, goes out of his way to make sure your car is taken care of in a timely manner. The work they do is consistently good. I will absolutely be a loyal customer for years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Brian123, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!