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It has taken a month to get information about a Subaru Forester. They are not no responding to my questions via email.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
New Subaru great; business end questionable
Bought our 5th new Subaru, 3rd from Tallahassee. Salesman was great. Business Manager is not honest. We wanted to put a sizable amount on the credit card (paying cash for the entire deal) and he told us the credit card company wouldn't allow it--too many points. As it turned out, it is a Proctor policy. Sad he wasn't honest. AND nothing discounted for entire price paid up front. Won't be back anytime soon and would not recommend them.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
This Place Hires Crazy People
my partner and I went here to purchase a car, and trade in a VW Beetle that was 1 1/2 years old, for job purposes. We took the Subaru car for a test drive, salesman in back seat, and he was very pleasant. We got into the office, and he came back with the figures of our trade in car's worth. Their estimate was $2000.00 lower than the last dealer we had visited earlier that day. When my partner commented that fact, the salesman responded "that's what my manager thinks this car is worth." I spoke up and said "I just checked this car's value online on the Kelly Blue Book value, and the earlier offer was what the Kelly Blue Book said, too.." He instantly got beet red in the face, and jumped up/lunged out of his chair. He threw the paper with price offer into the waste basket (almost knocking the waste basket over), and said "we're through here!!" I got up and started walking out, with my stunned partner sitting there in the chair. The "salesman" yelled "I've been trying to be nice!" At that point, we were both walking toward the door. DO NOT GO TO THIS PLACE!!! This man got so RED FACED and angry in a matter of seconds, it was unnerving, and amazing. I would be afraid to take a car there to be serviced. This happened on June 28 late Saturday afternoon. The salesman was an older, small, slender white haired man with glasses. I am angry at myself for not getting his name more ingrained into my brain, so I could warn people to run the other way if he approaches you! He could have at least offered to go speak to the "manager" and see if the offer could be altered, but he tried absolutely NOTHING to attempt to sell us a car, which we would have bought. I had a blank check in my wallet, waiting to sign it over to him. Their loss. Now they can keep this car through their fiscal quarter, and explain it to headquarters why they chased a customer out the door.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase