INFINITI on Camelback

My experience with Infiniti has been nothing short of amazing. I’ve been treated like I am important and Lon has always kept in close communication with me. I’m huge on good customer service & it is unfortunately hard to come by genuinely good people who really care these days and Lon truly made me feel like I was put first. I will always have good things to say about Infiniti!

Brian, Lon and the rest of the team here at Infiniti on camelback were awesome. The deal went very smooth and I am very happy with my new truck and the service.

I purchased my 2020 Honda Accord from Infiniti on Camelback on July 12, 2022 (a little over a month ago). When I test drove the car, we identified an issue with one of the tires that had low air. I was told by the salesman and sales manager that the tire was previously filled, and they would inspect and take care of it before I purchased the car. They also told me that if I had any further issues with the tire, that it would be fully taken care of because it was a “safety concern”. A few days later, the tire pressure light came on in the car. I filled the tire and parked it until I was able to bring it somewhere to be repaired. Last week I brought the car to Discount Tire to have it inspected and they told me that the tire was improperly repaired at least twice before and should not have been put back on the car. I attempted to contact the sales manager at Infiniti on Camelback to see what they would do to remedy this but did not receive a call back from anyone. I went into the dealership the next day and spoke with the Sales Manager who told me that the General Manager would contact me that day or the next. I have yet to hear from them despite several attempts to contact them, so I took the vehicle back to Discount Tire and got the tire replaced at a cost of over $300. It is obvious that this dealership only cares about you before you buy your vehicle. When the vehicle is off the lot all the commission checks are cashed, you are no longer their problem and any issues you have will not be addressed. They have no problem selling unsafe vehicles to anyone just to get it off their lot. I expected more from a dealership selling luxury vehicles. My only idea is maybe because I purchased a Honda and not an Infinity, my vehicle was not as important. Please be aware when you consider shopping for a vehicle at Infiniti on Camelback. Do your own due diligence and get the vehicle inspected on your own, because they obviously cannot be trusted to properly inspect their vehicles and have no accountability when customers have problems

We had a great experience with the entire Infiniti team. Deb was very responsive to ours needs, Nadar the sales manager worked hard to earn our business, and Alex the finance manager was very detailed with the various financing options. Overall, our experience was good and would certainly recommend this team.

Poor online service would not give quote through email. Wanting me to come in to negotiate price

This is the third vehicle we have bought from Lon and he is the reason we continue to come here and the reason we drive infinities

It was great experience they were able to help me out, Lon and John both were outstanding I would recommend anyone to get a car from them, I would buy a car again from camelback infiniti! Thx guys

Infiniti is simply the best. Infiniti on camel back is the best in the valley!

Lon Williams was extremely helpful in going over all the features on my new Infiniti. He answered all my questions and made me aware of every feature available to make trips and driving easier. The service with Edward and Lon was top notch and I highly recommend Infiniti on Camelback for your next vehicle purchase.

My fx35 was having issues. Shutting off, stalling, missing shifts, etc. Took it to the infiniti repair shop, It threw a code that indicated to and the public it was the crankshaft position sensor. P0725. However the tech at infiniti said it was a transmission code and that my valve body was bad, they could not provide any information that supported this claim. But pressed that they had the solution. The solution was a new transmission since they said they could not get a valve body part, they were out of stock. Reluctantly i let them install the new transmission. The first one they installed took a week and would not mate to the torque convertor. So they ordered another one. Second one took a week and was installed successfully. They test drove it and gave it back to me. I drove it for just a few hours before I noticed it was leaking fulid and the symptoms came back. The car shook, shut down and went into limp mode. I drove it back to the dealer. The dealer said they could not find any issues and that the fulid was residual from the install, they reset the system and gave it back to me. I drove the car again for not even an hour and it shook, shut down and went into limp mode. This time it threw a check engine light. I drove it back to dealer. This time they let me know the codes were for mass air flow sensors. I reached out very upset, I brought the car in with a specific issue over 3 weeks ago. They replaced my transmission, charged me 4k and the problem was still there. Then they want another 1200 for air flow sensors. (The 1200 is seriously inflated price of $500 part and 10 min install.) After discussing my concerns with my service advisor JM. He agreed to install the sensors complementary due to the issue not being resolved. The repair took 10 min, I have since drove the car all weekend and it seems to be back to normal.