Reviews
Everyone at Infinity was absolutely personal and hands on. No push, just solution oriented. We thank each of them from GM-Jae, Roger-Operations and Jason or Salesman. Great place to shop if you’re interested. And those QX60’s are real nice.
Everyone at Infinity was absolutely personal and hands on. No push, just solution oriented. We thank each of them from GM-Jae, Roger-Operations and Jason or Salesman. Great place to shop if you’re interested. And those QX60’s are real nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you immensely for sharing your experience with us. It's wonderful to hear that our team made you feel supported throughout the process without any pressure. Jae, Roger, and Jason will be thrilled to know their efforts made such a positive impression. We hope you're loving your QX60, and we look forward to seeing you again!
I was pleased with the sales team. Keifer was my sales associate and Roger was the sales manager. They honored our verbal agreement over the phone on final numbers when I arrived the next day and had the car ready to go. I would negotiate again with them and feel comfortable that they will honor their word.
I was pleased with the sales team. Keifer was my sales associate and Roger was the sales manager. They honored our verbal agreement over the phone on final numbers when I arrived the next day and had the car ready to go. I would negotiate again with them and feel comfortable that they will honor their word.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you immensely for sharing your experience, Steve. It is great to hear that Kiefer and Roger took care of you and followed through on the agreement you made over the phone. That kind of reliability and straightforward communication is something we take pride in. We look forward to working with you again in the future.
I am dealing with a difficult situation with a 2019 Infiniti QX60 3.5-liter engine. I am dealing with a possible $10K to $15K engine problem and needed the help of a patient and helpful person to share information that is honest and accurate. I found him at Infiniti on Camelback - his name is Anthony Gonzalez - he was busy at the moment that I walked in, and he did not hesitate to offer his help. He took time to listen - understand - and serve me in a way that made me feel confident about what to do next. I never felt ignored of dissatisfied with his service. His method of giving attention and getting things done is so smooth and natural - I would trust him with anything he says. He is a customer service - Gold Medalist. What an asset for Infiniti on Camelback. So glad I had that experience. The Service Director Russ Schwartzman is a people person and understands how to lead and set an example for his people. You can't go wrong with these kinds of amazing people serving your needs. These are 5 plus star people. Thank you so much for all your help....
I am dealing with a difficult situation with a 2019 Infiniti QX60 3.5-liter engine. I am dealing with a possible $10K to $15K engine problem and needed the help of a patient and helpful person to share information that is honest and accurate. I found him at Infiniti on Camelback - his name is Anthony Gonzalez - he was busy at the moment that I walked in, and he did not hesitate to offer his help. He took time to listen - understand - and serve me in a way that made me feel confident about what to do next. I never felt ignored of dissatisfied with his service. His method of giving attention and getting things done is so smooth and natural - I would trust him with anything he says. He is a customer service - Gold Medalist. What an asset for Infiniti on Camelback. So glad I had that experience. The Service Director Russ Schwartzman is a people person and understands how to lead and set an example for his people. You can't go wrong with these kinds of amazing people serving your needs. These are 5 plus star people. Thank you so much for all your help....
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for the kind words you shared about your experience at INFINITI on Camelback, especially given the stressful circumstances that brought you in. Facing a significant engine concern is never easy, and it means a great deal to know that Anthony was able to provide the clarity, patience, and honest guidance you needed during that time. The way you described his attentiveness and natural approach to customer care is truly a reflection of the standard we strive to uphold. It is equally wonderful to hear that Russ made a positive impression as well. Knowing that our team made a difficult situation feel more manageable is the highest compliment we could receive. Thank you, Jesse, for taking the time to share this experience with us.
Anthony is an outstanding service rep. He went above and beyond to schedule my warranty work, finish same day and stay 10 minutes late for me to pick up my car. I will schedule future work with this dealership based on my interaction with him.
Anthony is an outstanding service rep. He went above and beyond to schedule my warranty work, finish same day and stay 10 minutes late for me to pick up my car. I will schedule future work with this dealership based on my interaction with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! It is truly wonderful to hear how Anthony went above and beyond to accommodate your schedule, complete your warranty work same day, and ensure you were able to pick up your vehicle without any added stress. That kind of dedication is exactly what we strive for in every customer interaction. We are so glad that your experience left a lasting impression, and we look forward to welcoming you back to INFINITI on Camelback for your future service needs. We will be sure to pass along your kind words to Anthony!
As for my recent service experience, it was excellent- from the moment I dropped off my vehicle to the service provider by the staff
As for my recent service experience, it was excellent- from the moment I dropped off my vehicle to the service provider by the staff
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to hear that your recent service experience was excellent! It is truly wonderful to know that our team made a positive impression from the moment you arrived, and that the care provided throughout your visit met your expectations. Thank you for taking the time to share your feedback with us. We look forward to continuing to provide you with the same high level of service at INFINITI on Camelback each time you visit.
Garrett was friendly, knowledgeable and professional. I do have some concerns about the dealership itself delaying warranty work.
Garrett was friendly, knowledgeable and professional. I do have some concerns about the dealership itself delaying warranty work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service repair experience was good. Service representative, Anthony was very helpful and polite. Thank you
The service repair experience was good. Service representative, Anthony was very helpful and polite. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The new management team thanks you for the support. We will continually strive to serve our customers with efficiency and transparency. We look forward to wowing you even more on your next visit.
Always bad experience Always says one thing and want to charge more and it's never what they say when I leave the car was there for almost 6 days and had to beg for a loaner car. And then they call me and say something else needs to be fixed and my cars not drivable so there was no way for me to get a second opinion
Always bad experience Always says one thing and want to charge more and it's never what they say when I leave the car was there for almost 6 days and had to beg for a loaner car. And then they call me and say something else needs to be fixed and my cars not drivable so there was no way for me to get a second opinion
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Perfect service Excellent service. I would recommend your dealership to friends anytime I'm hoping to get more discounts on my next service
Perfect service Excellent service. I would recommend your dealership to friends anytime I'm hoping to get more discounts on my next service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback, FELIXMBENDADISSO! It is truly gratifying to know that your experience with us was nothing short of excellent. We take great pride in delivering top-quality service, and your kind words affirm that we are on the right track. We genuinely appreciate your loyalty and your willingness to recommend INFINITI on Camelback to your friends and family. Regarding future service visits, we encourage you to stay connected with us, as we periodically offer promotions and special offers that you may find valuable. We look forward to welcoming you back!
Infiniti on Camelback was excellent to do business with in servicing our vehicle. Anthony got us in right away, they gave us our analysis same day and provided a loaner vehicle that was exceptional!
Infiniti on Camelback was excellent to do business with in servicing our vehicle. Anthony got us in right away, they gave us our analysis same day and provided a loaner vehicle that was exceptional!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for sharing this wonderful feedback! It is truly gratifying to hear that your service experience was seamless from start to finish — from getting you in right away to delivering a same-day analysis and providing an exceptional loaner vehicle. That is exactly the level of care and efficiency we strive to offer every customer. We will be sure to pass along your kind words to Anthony and the rest of the team. We look forward to continuing to serve you and your vehicle whenever the need arises!