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Team Factory Direct

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)
Visit Team Factory Direct
Sales hours: 9:00am to 5:00pm
View all hours
Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–5:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–3:00pm
Sunday Closed
(888) 420-0943 (888) 420-0943

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (28 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very helpful folks

Saw they truck online and called and was helped by Jack. He was very helpful and very cheerful. He even helped me out with the bank to get everything taken care of. This was my first time buying a vehicle from there and the experience was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great People to Work With!!

The staff at Team Factory Direct were all very professional, and I felt like I was working with honest people. I also appreciated that they were not pushy during the sales process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer care

These people go the extra mile to make the car buying experience as pleasant as can be. They even take really good care of their customers after the sale. Awesome place and awesome people!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jack Wilson does it again.

This is our second vehicle that we purchased from Team Factory Direct. Both experiences have been great. We worked with Jack Wilson for both of our experiences. Jack is amazing. He is very sweet and knows his job and does it well. He always makes us feel like we are old friends. We liked both experiences. Now about the trucks we purchased, they are also a good value for our hard earned dollars. We will continue to go to Team Factory Direct in our future. Our only gripe is we were offered $1500 for our trade in truck. We did purchase it there but felt a disappointed in the little value that was offered but they offered us the same thing our first time we were there. So maybe that is their only price for a trade in. We are selling it ourselves.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Nice deal

We ought our chevy equinox from Team. They got us low payment plan keep looking for another equinox. Hope they get what we want in oct

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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very nice,got a great deal on used truck, love it!

very friendly nice people to work with , purchased a used crew cab truck and we absolutely love it, my husband and i got a great deal, we shopped all over and they had the nicest truck and the best deal ! i would highly recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Never even got back to me

Pretty obvious,, even if they had the ultimate buy,, I wouldn't give them business, they never even attempted to reply

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very Rude

My husband has never been treated so badly by a car dealership in his life. The salesman was rude, did not follow up on promises and obviously was not very interested in selling a car. He traveled an hour and a half to get there and they even gave him a hard time about sitting on the lot eating a sandwich while waiting for a car that never showed up. I wouldn't waste my time with these people. Look elsewhere.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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