Mercedes-Benz of Chicago

Fast service to get my tires rotated. Marco was great at answering all of our questions. Car wash was outstanding. They even vacuumed the rugs and cleaned my rubber mats, and dusted the inside of the car.

Every time I have my car there for service I'm absolutely amazed by how fast and efficient they work ! Marco always calls u with questions and informations before u even think for for your cat. I have had mercedezes for 6 years now and used to have landrovers in the past. The difference between they dealer and this one is huge ! Mercedez people are friendly and welcome and working hard to meat your expectations . I will remain happy client for a long time .

The service department at Fletcher Jones Mercedes Benz is outstanding. My service consultant, Erick McGregor was very helpful in assisting me with my SIRIUS XM radio. After receiving the run around from the people from SIRIUS for three weeks. First, I was only able to get the sports radio station as opposed to all the channels. I set up an appointment with Erick and he work diligently in seeing that the software on my 2008 S550 Mercedes Benz. Now I receive ALL the SIRIUS stations!! Also, I only opened my trunk twice, I noticed that the bracket which holds the net in my trunk is damaged and he is working on having it replaced as well. Erick McGregor is truly outstanding service consultant!

Marco G. and Mya was very helpful and pleasant. I was in and out with great speed and called back as told. Great service and I would refer others.

i buy mercedes ml350.with carlos yesterday.in life i bought may be 15 car or more.but i see first time easy and simpale buying process.sales person carlos is great.he doing good job.thanks carlos and mercedes of chicaggo.

Chuck Benson consistantly provides outstanding customer service, no matter how minor my request or repair is. I highly recommend that you seek out Chuck to assist you. All other personnel, including the schedulers when I call for an appointment, also offer outstanding support.

Melvin Peoples did an excellent job as usual and provided service and guidance of the absolute highest caliber. I was very pleased with all aspects of my most recent experience just as I have been for over 30 years of doing business there with Melvin, MB of Chicago and its predecessors! Keep up the great work on congratulations on a job perfectly done.

I received GREAT services from Bria Kinney. I recommend him if you want to have a first class car buying experience.

Just used Roadside Assistance after a tire blowout from a pothole. The serviceman was fast, friendly and polite. The whole process took less than an hour and I was back on the road. Superb!

On Saturday leaving work my Mercedes dashboard lit up with a "Brake Wear" warning and "See Workshop" instruction. This was really unexpected and scary as I knew I was not due for any brake work. As I drove towards home I hands-free called Fletcher Jones Mercedes Repair Center (where I bought and have serviced my MB for the past seven and a half years) to find out if they were still open. Lucky for me they were still open and also had a loaner that had just been returned. I was ending the call as I pulled into the shop. Eric was most helpful and was able to get me on the road in only a short time. On Monday Gayle called to say it was not the brakes but that the after market caliper cover that had snapped loose and sheared the sensor wire for the brake wear that caused the warning. Gayle had the MB inspected and found that Chicago's hard winter and treacherous potholes had done a number on the suspension. They say all things happen for a reason, well that caliper cover must have failed so that my suspension would get repaired before worse things could occur. Thanks to all the staff at Fletcher Jones for the great work in keeping me and my MB safe and secure.