Mercedes-Benz of Chicago

I brought my car in for the same issue that keeps happening (3 x on a fairly new car / less than 10K miles) and asked for a call back or to speak to someone in management and have not been contacted.

They played pass the ball on every opportunity. One person would call or text, then another… without anyone truly taking accountability for my account. The car I was interested in I couldn’t get any answers for. Lost the car before I could even get questions answered about the car.

I was happy with their professionalism and willingness to resolve issues until my truck was returned with the back seat detached and the glove compartment open with wires hanging out and parts on the floor. Not to mention both keys were not sent back with the truck.

Unfortunally I need to give 1 Star cuz I can't select 0 here. Wanted to buy a SL and I'm a german Citizen. Salesperson first claimed they don't sell to Germany and after my complain a other sales person keep me hanging on with nonsense like car need to be registered by a US citizen before it can be sold to me etc. etc.. just to keep me away from the deal. Would be more honest to say we don't want to bothered with foreigners and export sales instead stopping the delaying the deal until a other guy bought the car. Never experienced such a unfriendly and arrogant dealership. Will report and complain about this to Mercedes Headquarters in Stuttgart.

I recently had my vehicle in a second time for a recall appointment for seatbelts not properly retracting. They still don’t retract but the dealership considers this fixed. After having my car more than a week they said to call MB USA but MB USA said they can’t do anything and dealerships are their ‘eyes and ears’ and if they say it’s fixed then it must be. MB USA refused video of my seatbelts just dangling when unbuckled and neither they nor the dealership seem to actually care at all that the seatbelts on my car don’t retract. I’m beyond disappointed with the total lack of customer service from advisors and service managers at the dealership as well as the escalation manager at corporate. First and only MB for me.

I will never do business with this place again the service department is a rip off especially to seniors they talk disrespectful, they run charges up that they cannot prove the repairs they avoid giving you a loaner then the idiots ask me to pay them today and they will bring me my car tomorrow after making me pay $200 for a 15 mile tow. I am retired the service rep treated me like dirt, whenever I am speaking with him they are blowing over the phone like I’m getting on their nerves everyone he spoke to they quoted that $1400. Mysteriously after president quoted $1400 stimulus I think the COVID effected half of these people brains the thirst is real.

I thought I had a deal as a Purchase Order was sent to me with the agreed price. $281 less than asking price. $89,500 versus $89,781. I signed and returned the PO. The Sales team, on purpose, never counter signed so they had Sunday to try and sell the car to someone else. The pre-owned Sales team sold the car the next day to another buyer knowing all along they had a deal with me. Totally unprofessional and why consumers hate to buy cars from a Dealership. This was done with intent and knowledge of my PO but still chose to conduct unprofessional behavior. Nor did anyone try to call me to let me know what was going on. They are straight up dishonest people. This is not how a Mercedes Benz dealership should be acting nor should they employee people who do this. Chances are this dealership encourages this behavior from their Sales staff.

I bought four expensive tires from these "experts" who assured me and reassured me they were run-flats. After the second flat and replacement, they again reassured me they were run-flats. The service advisor told me that XL means extended life - however after a quick google when I got home, it turns out these mean extra load not life (ssr must be on the label for self-supporting Run-flats for continental tires). I've spoken with the service manager and he said their is nothing they can do. I talked to two managers and they said they would get back to me, and never responded! My suggestion is do your own research and do not trust or take the word of anyone here.

Great inventory, pricing and good service but service is high price for somethings like oil change, other mercedes dealers $100 less for identical service. Walter, salesperson, easy to work with.

I felt like they acted as though they didn't want my business. I understand that majority of their buyers have a lot of money. I am a hard, working mom and just felt disrespected.