Mercedes-Benz of Chicago

I am very knowledgeable about cars and knew the car I wanted. I asked the sales person very specific questions and he knew most all of the answers. The few he didn't know he found out within 5 minutes. Pricing was competitive, beautiful facilities.

Best car ever. reliable. Safe.I felt in love with mercedez bend.

My complain is the service that I got from sale staff. During the transaction they were never available and not responding to my phone calls. There were several things that were supposed to be taken care and they were never done. Thank you....

Sales, sales support and finance were sensitive to my aesthetic, financial, and after market needs. The overall experience with the dealership was top flight and very appropriate for an organization associated with a luxury brand. I would definitely return for my next vehicle and would recommend the dealership in a heartbeat.

My experience with salesperson Ms. Juarez was very pleasant. She took care of the business in a very professional and congenial manner. She even called me a few days later to check on how I liked my automobile! I was so satisfied with her service that I recommended her to a friend who had expressed a desire to purchase a Mercedes-Benz. Your dealership is well served by salespersons such as Ms. Juarez.

I knew I wanted a new 2010 Mercedes GLK. When i went into Mercedes-Benz of Chicago, I was greated by my sales consultant, Mike. I told him certain parameters I needed to have met in order for me to purchase a new car from them. He and the dealership not only met them, but exceeded my requests. I was in a new car within 3 hours! It was the most satisfying new car purchase I have ever had. Service after the sale has been absolutely a wonderful experience. I have only had an oil change and installation of mudflaps, and the occasional complimentary car wash. Each time, I just showed up, no appointment, was offered a Mercedes loaner car, at no charge, or waited for a very short time in their comfortable lounge. BTW, the car washes are impeccable! I love getting them there, as I get to watch the other Mercedes models of all years and flavors roll through the service bay. If you are a car person, you'd understand this.

This agency is tops, for friendliness, service, and overall attention. Always willing and ready to offer assistance. No matter when I have called to have a question about using my new S550, someone from the agency was always ready and willing to help answer my question(s). This is a classy, first rate agency! And... JonZimmerman is a top, responsive agent.

This used car purchase was organized completely over the internet and phone. Coming from Indianapolis to Chicago, Ksenia did an awesome job preparing for my visit, preparing the car for delivery, and getting me in and out of the dealership without wasting any more of my time than necessary. For me, it was a very professional experience. I didn't necessarily like the attitude of the person that finished my financing and paperwork, (but that was only 5 minutes of my 90 minute visit.)

I recently leased three new Mercedes-Benz passenger cars from Fletcher Jones for members of my immediate family. While I found the Sales Staff to be very friendly and accommodating, the most outstanding individual I worked with was the Finance Director, Moe Ghanimah. Mr. Ghanimah had a thorough knowledge and command of the financing/leasing process. His professionalism and charismatic approach to our needs was the deciding factor in my decision to do business with Fletcher Jones rather than another Mercedes-Benz dealer. I will be contacting Mr. Ghanimah in 2011 to handle a fourth new vehicle.

The dealer, Mike Sasso, was great! Very nice, competent and friendly. I was disappointed by financial people who tried to sell as many additional items as they could very quickly, without time to make right decisions after two hours in the dealership. I regret purchasing some additional insurances (not needed). I had a better experience in a different Mercedes Dealer shop in the suburbs the week after, when I bought another Mercedes car. However, I am grateful I met Mike Sasso who I would recommend on a personal level.