Reviews
Breaks
Over the top service. The best of the best! Lynne Olson went beyond expectations. My GL has never been in such great shape. I am definitely buying my next vehicle with in this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Alba, Thank you for sharing your service feedback with us! We are pleased to hear that Lynne was great to work with and was able to earn your 5-star rating. This is what we like to hear in regards to not only our sales team but service as well. If any questions arise, please do not hesitate to reach out and we look forward to working with you again in the future! Mark Hoegler General Manager
Enjoyable experience
Process of buying my new GLC was an enjoyable experience. I would strongly recommend Mercedes Benz of Chicago for their professionalism and ease of purchasing my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ehilgen, Congratulations on your new Mercedes-Benz GLC! We are very pleased to hear that we were able to provide you a world-class, guest experience and able to assist you in finding your perfect Mercedes-Benz! We are happy to have earned your recommendations. We look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us. We are here to help. We wish you many miles of enjoyment with your new Mercedes-Benz. Mark Hoegler General Manager
Sprinter Purchase
Walter was absolutely friendly, professional and honest throughout the sales process. He gave a detailed overview of the vehicle features, options and capabilities. He definitely changed my experience with Mercedes Benz.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Hiltrup, Thank you for leaving your feedback! We are pleased to hear that Walter was able to provide you the Fletcher Jones Difference. We love to hear that our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are always here to help! Mark Hoegler General Manager
"GLC 300 4Matic an amazing experience"
Got our new GLC 300 Saturday and what an amazing experience we had. Emil Johic and Leon Smith are humble, very professional and treated us like a family. Everything was smooth from start till the end of our transaction. We will highly recommend them and this location 110%... THANK YOU MERCEDES BENZ OF CHICAGO!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Febelito, Welcome to the Fletcher Jones Family! It was a pleasure speaking with you today. Thank you so much for your kind words; we truly appreciate it. We are glad to hear that Leon and Emil provided you with world class customer service. If any questions arise, please don't hesitate to contact us. Please contact me directly at (312)628-4412 if you need any assistance in the future. Kind Regards, Alyssia Esparza
Service
Had a bubble on a tire that was supposedly replaced 5/2017 . Service dept could not find our tire and wheel extended warrenty. Took about 15 frustrating calls on my part to find someone who could locate it. Inside cloth on roof had been seriously stained by workers when they replaced the convertible mechanism but it was scrubbed this visit and got it mostly clean. Otherwise we were well taken care of and everyone was friendly and helpful.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Barbara, I am unable to locate your information on file. Can you please contact me directly to further discuss your service experience? My direct line is 312-628-4412. I look forward to hearing from you. Kind Regards, Alyssia
Hi Barbara, I am unable to locate your information on file. Can you please contact me directly to further discuss your service experience? My direct line is 312-628-4412. I look forward to hearing from you. Kind Regards, Alyssia
it’s Chuck and Mark that make the service.
Chuck and Mark really make the service their for me. Chuck is a fantastic service provider and very impressive. Mark the service manager is also very helpful and tries to help get the issues fixed. I’ve been going to Chuck for years and he’s the reason I don’t take my car to a more fairly priced certified Mercedes mechanic. I hope Chuck and Mark are commended for their great work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Helpmycarisbroken, I am unable to locate your information on file. Please contact me directly at 312-628-4412 to discuss your review. I look forward to hearing from you. Kind Regards, Alyssia Esparza
Outstanding customer service
To whom it may concern: The rating above was given based upon the impressive quality of the work necessary. The overall experiential was world class. In this day, all of us like fast, accurate completion on-the-job. Mister Peoples' conduct was professional , courteous, business- like, a gentleman who exhibits knowledge in his area of expertise. Stable in his stamina, productivity, and performance, as in the time of 2014- until today I have encountered him at Mercedes-Benz service center, he is an asset to the growth of your business. I'm grateful for the gift, Mercedes-Benz have given me, of Mister Melvin Peoples. Representing Mercedes-Benz he is adept. The hospitality Mister Peoples offered was quintessential to the friendliness and sociability of putting this customer at a safe place. Mercedes-Benz's employees, location, the state of the art facility, and the holiday decorum culminate in a bottom-line. For all intents and purposes , when an addendum is needed, please feel free to contact me. Best regards, MISS CRAWFORD Customer Number: 240275
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Miss Crawford, Thank you for leaving us your detailed feedback and sharing such kind words about Melvin Peoples! I am pleased to hear that Melvin was able to provide you the best experience possible! We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future. Mark Hoegler General Manager
Most recent and historical services from Melvin Peoples.
I have been a Fletcher Mercede Benz customer for more than 10 years. My service provider has been Melvin Peoples for most of that time. Service rendored by Melvin and others encountered has been superb in all manners...including pricing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Geneva, Thank you for being a loyal customer and thank you for your feedback! We're very pleased to hear that we were given the opportunity to have earned your 5-star rating yet again! This is the Fletcher Jones Difference! If you have any questions at any time, please do not hesitate to contact us at any time. We are here to help! Mark Hoegler General Manager
great job
excellent job .... enjoyed working with our sales rep. Natalya chaykivska . it took very little time to sign the paper work. very pleasant to deal with. would recommend highly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Kabouseli, Thank you for taking the time to share your feedback! We're very happy to hear that Natalya was able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager
AMG C43
Dennis was great to work with. He found the car I was looking for from another dealer and had it ready in 48 hours. Very knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi JB412, Thank you for taking the time to share your feedback! We're very happy to hear that Dennis was able to earn your 5-star rating! If any questions arise, please do not hesitate to contact us at any time! We're always here to help! Mark Hoegler General Manager