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Johnson Hyundai of Apex

(1,905 reviews)
Visit Johnson Hyundai of Apex
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–5:00pm
Sunday 12:00pm–5:00pm Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2019 state dealer award 2017 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (888) 267-9542 (888) 267-9542
Used (877) 204-7607 (877) 204-7607
Service (888) 415-0617 (888) 415-0617

Reviews

(1,905 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Hyundai of Apex from DealerRater.

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Lot space issues

This dealership has a problem with lack of parking space for new customers. It is a challenge to find a spot to park when looking for a new car. They are aware of this. We found the staff very helpful and customer friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We know the parking can be frustrating, so please be sure to ask an associate about our shuttles.

Going the extra mile

Due to some issues with the original car I had settled on , I was going to walk away from the deal . Before I signed any documents, Shareef and staff were honest that the car would have to be brought in for repair. In my mind it was no longer a factory finish car. A handle would need to be ordered and then painted and a new lock installed. Johnson Hyundai staff went out of their way to locate a replacement vehicle and in the process I actually went home with the color combination that I truly desired. It took a little longer but in the end It was worth it. Shareef and management staff were pleasant to work with. I thank them for their patience .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy that you were able to finally get your perfect car. Thank you for your patience and your review!

Johnson Hyundai

My husband and I were very happy with our experience at Johnson Hyundai. Our salesperson, Mark Priest, made the usually intimidating experience of buying a car easy and less stressful! I will definitely refer others looking for a car to Johnson Hyundai and to ask for Mark!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your recommendation.

Very easy way to buy a car

My salesman Mark Priest worked very hard to find me a car that fit my needs and budget. He new everthing about the car I was looking at and made the process quick and easy. Much nicer,than other dealerships I had worked with prior to selecting my new Hyundai. I wil be sending my friends and co-workers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to tell us about your wonderful experience with Mark and the Johnson Hyundai team!

Switched from lease to purchase

The buy out on my previously leased car was not a good deal. I decided to purchase this one, but did get the same model as previously leased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback, Jim.

Truly Amazing Car Shopping Experience

Tommy and Mike (the brother dream team) were incredible in their assistance. They offered plenty of choices, and gave me time to process and think without being pressured. I walked away with a 2017 Tucson under my price range, with a peace-of-mind warranty, happy as could be. The Finance Manager, Kevin, was also incredible to work with. Such a kind guy, who spent the time reviewing everything with me, even though the store closed 30 minutes prior. I would 100% recommend purchasing a car from this dealer, and these brothers!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Johnson Hyundai of Cary family! We appreciate your recommendation and hope that you are continuing to enjoy your Tucson!

Pleasure to make deal with this dealership

This is the second car that I buy at this dealership and in both experiences I was very happy with the end results. I definetelly will come back for my next trade in. The saleman, Justin, did not pushed me in any way to buy the car. He helped me to find the car that I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for continuing to choose Johnson Hyundai. We look forward to seeing you again.

Tucson 2017

Great team work and professional staff made this a good experience for me. Thanks especially to Joseph Germany for helping me with a question after the sale. One problem the dealership is hard to manuver and you desperately need more space.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your feedback. We have plans in the works to alleviate our parking issues in the future, but in the meantime, our shuttle service is a big help. Enjoy your new Tucson!

If I Could Get Away Without Posting A Star

If I could give a lower score I would. This was the worst dealership experiences I have ever had. I first made contact with a salesman in the spring. He has since left the dealership. This should have been a warning to me. But, I thought highly of the fact that the dealership was still "family-owned" in the era of big corporate dealers. Wow! What a mistake! I drove in from just across the Virginia border, as I spend a great deal of time in the RTP area due to college and business ties on 9/18/17. I was not able to meet with the salesperson I had been in communication with all day. I politely waited in the customer lounge. Then I was introduced to the one of finance managers, and the deal that I had worked out just a few weeks prior was no longer "available." ( On a side note, I presented the gentleman with my business card expecting reciprocity; alas, this courtesy did not happen. ) I then asked for the "cash" price. I was handed off to another salesperson, and she would not let me even touch the vehicle. The time was about 6:40 pm, and I once again requested the cash price for the Sante Fe Limited Ultimate with the full intention of returning the next morning with a cashier's check from my bank. I was told that the price would be emailed to me later that evening. I was then left standing outside. I was speechless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Ken, the experience you describe does not meet our expectations, and clearly did not meet yours. We apologize. If you have not yet purchased a vehicle, we would value an opportunity to make this right. Regardless, we have forwarded your comments to our senior management for their review. Thank you.

Exactly why I asked for

Matt and Phil were awesome to work with and everything was quick and easy. In and out within an hour and a half. That’s a record!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting, Rebecca.