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Carville's Auto Mart

(958 reviews)
Visit Carville's Auto Mart
Sales hours: 8:00am to 8:00pm
View all hours
Sales
Monday 8:00am–8:00pm
Tuesday 8:00am–8:00pm
Wednesday 8:00am–8:00pm
Thursday 8:00am–8:00pm
Friday 8:00am–8:00pm
Saturday 8:00am–6:00pm
Sunday Closed
2020 consumer dealer award
View 4 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
(888) 339-8440 (888) 339-8440

Reviews

(958 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carville's Auto Mart from DealerRater.

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Carville's

When I came in today I did not expect to be able to buy a car due to my credit. Steve was very helpful and understanding and got me approved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Uplifting and very positive

Me and my wife showed up to a whole crew of positive people and right away Steve Snyder was there to help us look around and find our new car...he was very helpful as well as patient and understanding. We couldn't ask for a better salesman. Thank you Steve.!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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A nightmare resembling a Title fraud

We went to buy a car to this dealership. At first everything looked OK. We paid using a debit card but because of a cash limit on the card the transaction had to be done twice. The accountant said she cancelled the payments and that the payments were void. But our bank confirmed that the payment in fact has been sent to the dealer and our account debited. We tried to contact this dealership and get a confirmation of the payment from them and get our Title. They stopped communicating with us refuse to confirm whether they received the payment or not, they insist that the payment was voided despite our bank gave us a proof that the payment has been sent to their Wells Fargo bank account. Now we have no money and no Title. Now we will be contacting our attorney to deal with this horrible dealership. If you do not want troubles, run away from this dealership!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Like a gift from Above

The crew at Carville's is fantastic easy to work with, a pleasure to be around. If you're in the Grand Valley and shopping for a car you can't go wrong by stopping at Carvilles first off on your list. I'm sure they can find something that will suit you just perfect. Great inventory, great people, fantastic prices you can't get better than that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

5 Stars

Was originally a referral from Russ and am now a repeat customer. I have had the best service since getting a car from you guys. 5 stars easily for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Carville's Auto Mart

These guys were very helpful and friendly. Zach and Luke worked together to sell me a Subaru Forester. There was no pressure and they were very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing staff

The transmission on my car was failing and I desperately needed a new car and didn't know where I was going to get one. I needed a car for work and my everyday commute. Thank you to Calvin and Steve Snyder down at Car villes Auto Mart I was able to get into a new car and be on my way with very responsible prices and monthly payments. Steve and Calvin will 100% responsive and caring of my needs and my wants and for that I am truly grateful. I highly recommend Carvilles to anyone who needs a car they will do absolutely everything they can to get you taken care of

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Super

We found the website last night .Had get anther car because are car died. Stave help use , have a good deal today .he was great today .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Fantastic service

Thank you Steve Snyder for all of your help in purchasing my new used car . You were such a pleasure to work with . You answered every question I had . You made my car shopping a joy. You will be my salesman from now on. Thank you again. 5 stars !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Another great experience!

We love coming to Carville's because of Steve Snyder. He does such a good job at balancing between the needs of the dealership and the needs of his customer. It's because of him that we're repeat customers. Even when we were dragging our feet they never made us feel bad they just kept working with us and always had the utmost respect for us. We would highly recommend Carville's to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.