Reviews
Write a reviewBuying a Vehicle out of state
It was a nice scenic ride. The salesmen were reasonably knowledgeable about the product and if they did not know something they didn't try to makeup a story. I appreciate honesty in business dealings
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new purchase, Tom! Thank you for taking the time to write about your experience with us. At Twin State Ford, we are determined to deliver informative, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. Im so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Best, Armando D'Leon, Sales Manager armando@twinstateford.com 802-505-6642
Clean Facilities, friendly staff.
I liked that Frank, helped me with the process of car buying. I'm new to it and he was very help full and friendly. I now have a smaller, fuel efficient car I can handle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this lovely review! I am so grateful that you chose to come to our dealership. It's wonderful to hear Frank and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Best, Armando D'Leon, Sales Manager armando@twinstateford.com 802-505-6642
Explorer Sport
I had a very positive and low stress experience buying my car from Twin State Ford . Everyone was extremely friendly . Aaron Hall found me the car I was looking for quickly and sent me pics , and went above and beyond to make the financing happen . Todd Robinson was the salesman that went with me for the test drive . He was extremely knowledgeable about the car , explained everything in detail until I understood all the Bluetooth and extra features . He was patient and very helpful . Todd also called a few days later to see how everything was going and if I had any questions . I felt very comfortable with the entire process and would definitely recommend Twin State Ford to anyone looking for a new vehicle . 100% satisfied! Thank you .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words mean a lot to us. I appreciate your feedback and am happy to hear that Aaron and Todd went above and beyond to help out with your vehicle needs. At Twin State Ford, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best, Armando D'Leon, Sales Manager armando@twinstateford.com 802-505-6642
Great service !
There was friendly and courteous service in a pleasant wait space. Accurate time approximation. The wait was pleasant in a clean facility .
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Merle, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Regards, The Twin State Ford Service Team
Best car-buying experience, Ever!
I loved that I was able to do everything prior to going and picking up my new vehicle..it was the shortest time in a dealership for buying a car. My time is valuable so this was a great convenience for me and I appreciate everyone's effort to assist me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kelly, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Armando D'Leon, Sales Manager armando@twinstateford.com 802-505-6642
great service and great people
service dept was extremely friendly and repair was completed quickly. Charlie Warner was able to get my vehicle repaired quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly appreciate you taking the time to write about your experience at our service department, Linda. We want to provide all of our customers with quick and efficient vehicle maintenance, and were thrilled to hear that you feel you had such a wonderful experience with our entire team. Were happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We cant wait to see you again soon! Regards, The Twin State Ford Team
amazing service
Everyone was amazing. I never would have gotten a new car without their help. Thank u danny brick you did and excellent job helping me I couldn't have done it without you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michelle, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing our dealership. Sincerely, Armando D'Leon, Sales Manager armando@twinstateford.com 802-505-6642
Twin State Ford
Everything, the people were great, helpful and worked hard to earn our business. The ability of them to work with us and our situation is incredible!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, Armando D'Leon, Sales Manager armando@twinstateford.com 802-505-6642
Great Service Experience
As usual the service staff at Twin State Ford went above and beyond in repairing my daughters Escape. This is why I travel 36 miles each way driving by my local dealer on the way!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, we appreciate you for letting others know about your experience at our dealership. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Twin State Ford Service Team
Honest and Accurate Time Schedule
Rob was very honest and accommodating. Time schedule estimates he gave were honest. I appreciate that when I have my kids with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this wonderful review, Jennifer. We are very happy to hear that Rob was very honest and accommodating during your recent visit with us. We look forward to seeing you back again in the future. Sincerely, The Twin State Ford Service Team