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Heller Motors

(189 reviews)
Visit Heller Motors
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:00am–8:00pm 7:30am–5:00pm
Tuesday 8:00am–8:00pm 7:30am–5:00pm
Wednesday 8:00am–8:00pm 7:30am–5:00pm
Thursday 8:00am–8:00pm 7:30am–5:00pm
Friday 8:00am–5:30pm 7:30am–5:00pm
Saturday 8:00am–4:00pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 731-9936 (888) 731-9936
Used (866) 956-9177 (866) 956-9177
Service (815) 844-0461 (815) 844-0461

Reviews

(189 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heller Motors from DealerRater.

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Fast, transparent with information and very responsive.

Fast, transparent with information and very responsive. Worked with Bob C and Jimmy in finance. Could not be more pleased! Wonderful experience and highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Nothing bad to say what so ever.

Nothing bad to say what so ever. Highly recommend Heller Motors in Pontiac, IL. Was looking for a newer used Chrysler Pacifica. Wanted to trade in our Explorer for the van. Had the pleasure of working with Jeremy Mehrkens. Got to say one of the best salesmen I have ever worked with. Told him exactly what I wanted and he was able to get my family and I in a van that we absolutely love. He was to the point and didn't beat around the bush with things I asked him about. He is very professional, kind and courteous and knows how to help a customer. Jeremy worked with the finance department and even helped me get a lower payment than what I already had as well. I would definitely take the drive to come see Jeremy and the awesome staff at Heller's again. Thank you to Jeremy and staff!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

First time dealing with Heller Motors and everything went

First time dealing with Heller Motors and everything went well. I would recommend visiting this dealership in Pontiac, Illinois.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I found my jeep online at Heller Motors.

I found my jeep online at Heller Motors. They made Everyting smooth and easy as possible, from negotiation to finance to details about how to proceed as I was in a different state. Got the Jeep shipped to my house and was as easy a purchase as any I’ve ever had. Thanks Heller Motors

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review. We believe that purchasing a vehicle should be this easy, every time! We're glad you had a great experience.

Drove an hour and a half to view a car.

Drove an hour and a half to view a car. Payton was very responsive over text and made sure I knew what I was I for! When I arrived the car was out and ready to test drive! They made the process so easy and seamless and helped me a lot as someone with below average credit. I got the car I fell in love with and I am so happy about it! They even kept the interior LED lights I had asked them to keep! Payton was really nice and made sure everything went smooth! Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks, Gannon! It give us great pleasure to help our customers buy the car of their dreams. ENJOY!

Highly recommend Heller Motors!

Highly recommend Heller Motors! Very kind staff that made a usually hectic process feel seamless. Truly have no complaints about this dealership and also very happy with the quality of my purchase! Thanks a lot to everyone at Heller :)

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the review. We LOVE to show people how easy and stress-free car buying can be!

Would definitely send business to Heller again.

Would definitely send business to Heller again. I drove 3 hours to see a vehicle they had. I was greated right away upon arriving. The entire staff was courteous and helpful. I was a bit indecisive and my salesperson Bob took the time to pull 5 or 6 trucks out for me. They evaluated my trade and handed me my keys back. So many dealers hold them for ransom these days. Through the entire process there was no pressure. We talked about all sorts of things like old friends. It was refreshing to find a team and dealership that understands how to treat customers like people and not just a deal. Thanks for being better than so many others.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Heller was great!

Heller was great! Bob was very friendly and helpful. Low stress environment and made everything very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I found the car on Cars.

I found the car on Cars.com and traveled 3 hours to pick it up. Pricing and trade were negotiated over the phone and there were no surprises when I arrived. The vehicle I was purchasing was exactly as described and they didn't try to tack on any extra fees or services like other dealerships I had contacted. Eric and Jake were awesome and the whole deal only took 30 minutes which included my test drive. I can't overstate how easy they made the whole process. The travel distance was well worth it and they will be the first dealership I check next time I need a vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I located a vehicle on Carmax and purchased it from

I located a vehicle on Carmax and purchased it from Heller Motors. The salesman and finance guru both were very very focused on my transaction. I would say their assistance was timely, accurate and most important complete. The finance papers had to be redone due to my incomplete information; this was handled almost immediately, no delay. My advice if you are buying from this dealer is to let them do whatever is necessary. Jake even processed the license application for an out-of-state sale. Very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

JP, thanks for choosing Heller Motors for your purchase! We appreciate the opportunity to help and we look forward to next time!