Hoffman Ford Lincoln

I was told that my 2017 Ford Edge coming in for a 45K maintenance service job would take 90 minutes and after I was advised twice for serious work and additional cost I truly was there the entire day.

Dakota took leadership in speaking with us. My car was serviced in a timely manner and even washed.

My first encounter with the Ford Service Center was very pleasant and accommodating. The Staff personnel were respectful and responsive and the waiting area was inviting with a variety of beverages. I asked Mr. Hudson several questions regarding my Maverick and found him to be very knowledgeable and resourceful. Five (5) Star rating!

Richard was straight forward and cut right to the chase. Very awesome and didn't even try to push it. Helped me and guide me through every step. I would definitely buy another car if i had more money but im broke now from the mach 1 lol ty richard. A1 Service!!!!

Great service and Jerry the salesman was easy to work with. Very pleasant and professional.

My Hoffman service department experience was exceptional! I purchased a gorgeous green 2016 Ford F 350 Super Duty with dually wheels in January.It is my pride and joy, purchased from another well known Ford Dealership which I will credit to later. My Green Dually always gets complements. Friends and Strangers just feel comfortable telling me how fine my Super Duty is. I was leaving the poll early Tuesday morning and a Need Oil Change Soon warning started going off. This was the first warning I had gotten. I immediately called my Ford Dealership and their service dept. was booked until the week of Thanksgiving- I panicked and was told to contact any available Ford Dealership. I called Hoffman Ford on Columbus Boulevard and was booked for service within the hour. What a fabulous, pristine facility. I was greeted with a smile and felt quite comfortable in their thoughtful waiting room. You can tell when people enjoy and respect their jobs. It felt like my original Dealership- this Ford Company has this whole Sales, Customer Service thing down to a science. I truely appreciated how both facilities felt like one, although as a new buyer, I, of course knew my "original crew" by name. Wow! If I didn't know better I would think that these Hoffman Guys were trying to win me over, ooh! Technically, this one is closer. But I get it....my family has always been FORD ENTHUSIASTS! The accommodations and seamless way of doing things, the impeccable surroundings, etc.is a true representation of The Brand I simply have an extended family I can forever trust. Go! GO!! Selig Mitchell Ford my original and forever truck family!!!...and Wow! WOW!! HOFFMAN YOU made my day!! Go, GO FORD. WHAT. A TEAM !!

If I could give less than a zero I would. The service representative I was assigned was no longer with Hoffman shortly after I left my car for service. It would appear that no one was assigned to take over the vehicles left under this individual. As a result the communication as to the status of my vehicle was absolutely nothing despite messages left on the vm of someone who was gone. No one let me know. A part that was on order for my car was to arrive in a day, then 3 days, then 2 weeks. Unlike every dealership used by my friends, there was no loaner available & no assistance or compensation for a rental. I was told they were working on being better. Once the work was apparently done- I was not informed. I had to call to find out. Unacceptable! When I picked my vehicle up-over 25 days after dropped off, they tried to charge me for work I had asked for that was covered by the warranty. That was quickly resolved thanks to the new person I was assigned to. Tyler was great. Wish I had been working with him all along. They are short a number of service representatives & it clearly shows. Having been a loyal Hoffman customer for decades I am even more disappointed.

Extremely upset! My vehicle was bought to be serviced.. When the vehicle was picked up, the entertainment radio screen was completely blacked out… My vehicle was not dropped off this way! Manager Andy was informed of this his response was take your car somewhere else… When this was escalated to Sam Pines, His response was we cannot assist you and not this $1400 cost is my expense… Customer service is horrible and they break your vehicle and try to charge you for it… stay away !!

Jason is the best! Overall a smooth and great experience with Hoffman Ford Lincoln dealership!

Very helpful and took care of all my needs. Got everything done in the estimated time.