Reviews
Kyle and Richard thanks again you guys are the best.
Kyle and Richard thanks again you guys are the best. Proud owner of a 2025 navigator
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy that Kyle, Richard, and our Hoffman Ford team earned your 5 stars. Thanks, Shawn! Enjoy your new Navigator!
I have bought many cars and this was the best experience
I have bought many cars and this was the best experience I’ve ever had,Gerald made my buying experience smooth and easy.I would recommend this dealership and this salesman to anyone.I changed my decision on the car I came in for and switched to the one I bought and Gerald made the sale effortless for me,and remarkably fast,can’t thank them enough
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kurt, we're delighted to hear that Gerald made your car-buying experience at Hoffman Ford smooth and effortless. Thank you for recommending us, and enjoy your new ride!
Great job Professional service Would recommend
Great job Professional service Would recommend Hoffman ford Look forward to the next service Thank you Fred
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fred, we're delighted to hear you had a great experience with our team at Hoffman Ford! Thank you for recommending us and we look forward to seeing you again for your next service.
A very good experience.
A very good experience. Very professional service. I have going to Hoffman for 35 years and have always had a good experience buying vehicles and getting prompt service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty and kind words about Hoffman Ford! We're delighted to hear that you've consistently had positive experiences with our team over the years. We look forward to continuing to serve you in the future!
Romeo Bruton,new to sales.
Romeo Bruton,new to sales.Did his best to provide us with a great experience.The five star rating is not for the dealership.They are for Romeo.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for recognizing Romeo's efforts at Hoffman Ford! We're delighted to hear he provided a great experience, and we'll be sure to share your feedback with him. Your support means a lot!
Scratched my car during service appt.
Scratched my car during service appt..we called them on it..on the onset we were just ushered out by a rude female because she just didn’t want to be bothered..then we finally got Shawn to look at it, he fixed it but gave us the runaround that it didn’t happen there…it did!! We checked the car as soon as we pulled it in the service department and had no scratches…and no it was tar either….next time you try to fool customers maybe don’t leave the new paint smell…lol..
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Sherrie, it is disappointing to hear about your experience and the inconvenience caused. Though you unfortunately felt dismissed initially, I'm glad I was able to assist eventually. We take such matters seriously and would like to ensure a better service in the future. I will reach out to you shortly to see what else we can do to improve your experience. Thank you, Shawn Murphy - Service Manager - 860-290-6107
Thank you Mathew and Michael!
Thank you Mathew and Michael!!! I’m so happy with my New Truck F-150.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Antonio, for sharing this praise for Mathew and Michael! We're happy you're happy with the new ride. Safe travels from all of us at Hoffman Ford!
The Lincoln Way app on my Lincoln stopped working.
The Lincoln Way app on my Lincoln stopped working. Lincoln company had tried to help me but couldn't get it to work and told me to go to a Lincoln dealership to have a diagnostic done to determine the problem. Tyler H. was the service advisor I was lucky enough to have to work on my car. Tyler is a problem solver-he listened to what was already done, set up steps to try various solutions and was able to get the app to work. He is an excellent listener, trouble shooter and very respectful to a non-technical senior.He is a great representative for the Hoffman Dealership! Thank you,Tyler!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lillian, we're delighted to hear that Tyler was able to solve the issue with your Lincoln Way app and provide such excellent service at Hoffman Ford. Your kind words about his problem-solving skills and respectful approach mean a lot! Thank you for sharing this positive experience!
I was told that my 2017 Ford Edge coming in for a 45K
I was told that my 2017 Ford Edge coming in for a 45K maintenance service job would take 90 minutes and after I was advised twice for serious work and additional cost I truly was there the entire day.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, we appreciate your patience and will work on improving our communication to ensure a smoother experience next time. Thank you for bringing this to our attention! - Shawn Murphy - Service Manager - 860-290-6107
Dakota took leadership in speaking with us.
Dakota took leadership in speaking with us. My car was serviced in a timely manner and even washed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It was our pleasure to complete your service in such a timely and efficient manner! Thanks for highlighting Dakota and our team's hard work. Safe travels from all of us here at Hoffman Ford!