Reviews
Write a reviewBetter than I could have hoped for!
I just completed one of the best car purchase experiences of my life! It’s been a long time since I put myself in a new car, but Crain Ford was wonderful! Jeff “fa-fa” Johnson was my sales rep and he was amazing! No pressure, he listened to what I was looking for and what I wanted to pay. He worked to find me several options and he found just what I was looking for! What I loved about Jeff “fa-fa” was his attentiveness without being pushy. The service team is outstanding! I bought pre-owned so there were a few minor things they were taking care of. AFTER the deal was made and the ink dried, while they were completing the agreed upon issues, they found another costly issue and just took care of it! No added cost! They could have easily let it go and I would not have found it till later at which time the cost would have been mine. Who does that?! Good guys do that! Reputable companies do that! Ford Crain does that! Whether you are looking for a Ford or some other brand, you owe it to yourself to check with them first! Give Jeff “fa-fa” Johnson a call, you won’t be sorry!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so pleased that your experiences here at Crain Ford in Little Rock were good. We take pride in pleasing our customers and making sure that they are 100% satisfied! Thanks again for your kind words!
Service on F250 diesel
Todd Meredith took care of me from the moment I rolled in the service bay until I left. He kept me informed as my truck was being serviced. He then followed up with a phone call to insure everything was still good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so pleased with your amazing experience and we thank you for your kind words!
Excellent
My recent experience at Crain Ford was great! Todd M. was a excellent customer service person and very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your kind words and we look forward to taking care of you in the future!
Crain Ford of LIttle Rock, AR
Great facility, very friendly and helpful staff. Work was done quickly and I was completely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so pleased you had such a great experience and we welcome you back in the future!
Getting her worked on
Just took care of business in a pleasant manner!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, Thank you for the awesome review. -Your friends at Crain Ford of Little Rock
Car service
Good and the service people were polite and knowledgeable about the work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Etta, Thank you for the awesome review. - Your friends at Crain Ford of Little Rock
A1 customer service
There customer service was great. I went in ti get two tires, at the last minuted i decided to get two more and it was done with a smile.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lakriesha, Thank you for the great review! - your friends at Crain Ford of Little Rock
Awful Service!
WORST SERVICE DEPT I HAVE EVER DELT WITH!! Asked for synthetic oil to be put in my car after repairs at the WORST BODY SHOP I HAVE EVER DELT WITH CRAIN COLLISION! I would not recommend anything CRAIN has to offer because they are liers, crooks, an thefts!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
My name is Kimberly Stewart, Customer Relation Manager at Crain Ford of Little Rock. I am sorry for inconvenience that this may have caused you. Customer Service is very important to us. Please contact me by email kimberlystewart@crainteam.net or phone 501.542.6041 or 501.786.3236 so you can go over your concerns with me and I can let upper management know. I look forward to hearing from you.
Brian
Great service experience as always. Great place with excellent customer service skills.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Brian, Thanks for the great review! -your friends at Crain Ford of Little Rock
Great
Always had spectacular service, trustworthy, timely
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shawn, Thanks for the great review! -your friends at Crain Ford of Little Rock