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Arlington Acura in Palatine

(212 reviews)
Visit Arlington Acura in Palatine
Sales hours: 8:30am to 9:00pm
Service hours: 7:30am to 7:30pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:30am–7:30pm
Tuesday 8:30am–9:00pm 7:30am–7:30pm
Wednesday 8:30am–9:00pm 7:30am–7:30pm
Thursday 8:30am–9:00pm 7:30am–5:30pm
Friday 8:30am–9:00pm 7:30am–5:30pm
Saturday 8:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 state dealer award
View 3 awards
2018 state dealer award
2018 consumer dealer award 2017 consumer dealer award
New (877) 244-7657 (877) 244-7657
Used (888) 422-5279 (888) 422-5279
Service (866) 316-2814 (866) 316-2814

Reviews

(212 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Arlington Acura in Palatine from DealerRater.

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Horrible Customer Service

Bought a 2013 accord 25k miles in Jan. Come spring I take a road trip andfind out the AC never worked and when I take it in they say the car is 500 miles out of warranty and there is nothing they can do. The dealer is pretty much saying they are off the hook because it's a Honda and not an Acura! Dealer won't even offer to cover parts of the repair which they quoted at 2k plus tax Never buying a car from Bob Rohrmam Auto Group again! Apparently they only care about their customers if you buy a brand new Acura. Not what I was expecting from a reputable Acura dealer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome purchase experience

I wanted to strike a deal before I walked in and have everything ready to purchase right away. Muhammed made sure that was exactly my experience. Unfortunately I do not have the leisure of time and Muhammed made it very easy for myself and my family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience Here!

Great experience, very honest, and friendly atmosphere, Stuart was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Treatment

From the time Stewart Craig answered the phone, he treated with me with respect and provided all the information truthfully and on the spot. A great experience even after I bought the vehicle; he continues to assist me with questions and recommendations about the brand.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great!

I will recommend this place to my familly and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Highly Recommend

It was so great, firstly, we got exact answers and advices we were looking for, then we test drive two cars that was recommended and satisfied our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great buying experience and great customer service

Met with Stewart and couldn't of had a better buying experience. Honest, which is rare from a sales man, comfortable facilities, understanding and willing to work with you. I got the vehicle I always wanted for the exact price I was looking to spend. Can't say it enough, best buying experience I've ever had! Thanks Stew!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The Best Experience

Very nice staff who did their best to make sure we had a good all around experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Dealership

Great dealership to buy a car! Mike Nauert was knowledgable about all aspects of the RDX I wanted, he was friendly and listened to everything I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Deals and Service

Stewart was very accommodating. He made things work out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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