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Thompson Buick, GMC, Cadillac

(827 reviews)
Visit Thompson Buick, GMC, Cadillac
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (417) 595-4632 (417) 595-4632
Used (417) 449-5274 (417) 449-5274
Service (417) 449-5280 (417) 449-5280

Reviews

(827 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompson Buick, GMC, Cadillac from DealerRater.

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sales person was helpful and professional, although the

sales person was helpful and professional, although the auto they had listed was sold. In fact the auto is still listed. if the auto is sold unlist it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Greg, thank you for taking the time to leave us your honest feedback. Please reach out to us at (417) 866-6611 when you can so we can address this situation directly. Thank you and have a great day.

Two weeks since my wife and purchased the most expensive

Two weeks since my wife and purchased the most expensive (not complaining) vehicle we have ever bought! Couldn’t be happier with our new Sierra, and couldn’t be happier with the excellent sales team at Thompson Buick, GMC, Cadillac! They definitely understood the assignment when it came to quality customer service as their main priority! Tristan treated us like we were his only reason for him being at work that day and made the process as easy as it gets! Chris in finance was straight forward and worked to provide us with a quick purchasing experience! Good to deal with a business that understands the importance of giving the best customer service to everyone! Thank you all!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The team at Thompson was so easy to work with and they

The team at Thompson was so easy to work with and they made the deal work with my finances. The entire process was smooth and easy and I went home with the car I’ve always wanted. Jace and Chris were excellent!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Patrick, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great buying experience Marcus did a great

Great buying experience Marcus did a great job Everyone was pleasant to deal with Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're happy you found our staff to be so supportive during your experience here at Thompson Buick GMC of Springfield. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Mike Peters, Thompson Sales, was wonderful to work with.

Mike Peters, Thompson Sales, was wonderful to work with. No hassle, friendly, informative, and made us feel Very comfortable in the buying process. Carole was great too. Made the finance process easy and seamless. We are repeat customers due to Thompson Sales meeting our needs provided by their exceptional customer service team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Randy, thank you for your kind review; we are happy to pass along your comments to the team here at Thompson Buick GMC of Springfield! We sincerely value your business and look forward to your next visit!

Every person we dealt with at the dealership was so

Every person we dealt with at the dealership was so helpful and friendly. Customer satisfaction seems to be their primary goal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Chris Jones did a great job handling our purchase.

Chris Jones did a great job handling our purchase. The entire team was helpful, attentive, and answered all our questions. Highly recommend Chris and Thompson Sales!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent customer service.

Excellent customer service. 5 time repeat customer with Vincent Hamilton. Always taking care of us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent customer service.

Excellent customer service. We are 5 time repeat customer with our same salesman Vince Hamilton.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Brent was very helpful in finding the vehicle i was

Brent was very helpful in finding the vehicle i was interested in. He brought it around to the front of the building so i could look at it close up and take a test drive. I had made up my mind what I was looking for and they didnt try to sell me anything different. Staff was friendly enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.