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Thompson Buick, GMC, Cadillac

(821 reviews)
Visit Thompson Buick, GMC, Cadillac
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (417) 595-4632 (417) 595-4632
Used (417) 449-5274 (417) 449-5274
Service (417) 449-5280 (417) 449-5280

Reviews

(821 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompson Buick, GMC, Cadillac from DealerRater.

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I recently purchased a vehicle from Thompson Cadillac.

I recently purchased a vehicle from Thompson Cadillac. All of the employees which I dealt with were very knowledgeable and helpful. Tito Amarillas was exceptionally wonderful to work with. He was interested in my preferences and needs in relation to the vehicle and worked diligently to make sure that he found the perfect fit for me. I would recommend Thompson's and Tito to anyone searching for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for the recommendation, and have an amazing day!

Greg did a great job as well as the entire team.

Greg did a great job as well as the entire team. The wife loves her new truck and given her the name “silver Bullet”. Thank you all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had an incredible buying experience using Mike Peters

I had an incredible buying experience using Mike Peters as my car dealer! He kept me informed every step of the way and avoided any unforeseen expenses or concerns. I highly recommend anyone searching for a new vehicle to check out the inventory Thompson has in stock. Their service cannot be matched!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

10:30 appt to install Bed Extender & address leak inside

10:30 appt to install Bed Extender & address leak inside windshield at rain sensor area. Took 4 1/2 hours when initially Quentin said 2 hrs. My thoughts are that tech didn't get started for over 2 hrs, trk was wet from sitting out in rain, extender wasn't a complicated install based on my investigations on how to install. Leaking windshield wasn't even looked at. If I'd of had any idea this was going to be such a fiesko would have it installed somewhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dedication the team has at this dealership is

The dedication the team has at this dealership is unmatched. Tito was who I worked with and he ensured to keep in touch with me throughout the entire process. He even was kind enough to come in on his day off to ensure a smooth process when purchasing our new Ford Bronco. I must say, this is one of the best customer service I have received in a very long time. There is a reason why they have been in business for so long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The dedication the team has at this dealership is

The dedication the team has at this dealership is unmatched. Tito was who I worked with and he ensured to keep in touch with me throughout the entire process. He even was kind enough to come in on his day off to ensure a smooth process when purchasing our new Ford Bronco. I must say, this is one of the best customer service I have received in a very long time. There is a reason why they have been in business for so long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Patrick, thanks for highlighting some of our staff who helped make this a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

We have dealt with Jeff for years and he and the Thompson

We have dealt with Jeff for years and he and the Thompson family have always treated us with respect and kindness They always bend over backwards to make sure we are happy with our experience We will be back again for another truck Thanks again Jeff and AJ

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is our third vehicle we have purchased from Tito at

This is our third vehicle we have purchased from Tito at Thompsons. We want to give kudos to Adam in financing too. Both of these individuals have integrity, patience and overall one of the most honest individuals you'll meet. From beginning to end this duo did amazing explaining every step. Highly recommend Tito and Adam 🚗💪🎉 #TitoAndAdam #ThompsonDeal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sarah, thank you for choosing Thompson Buick GMC of Springfield as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

If you want the best person to work with ask for Tito to

If you want the best person to work with ask for Tito to help you with your next vehicle purchase. Also, a shout out to Jose who was helpful. Check out Thompsons for your next GM purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience and a great purchase price!

Great experience and a great purchase price! I went to Thompsons Sales to purchase vehicles for a local non-for-profit organization. They were so kind and helpful and took great car of us. Jeff Harrison was our salesman; could not have been a kinder person and worked with us to make sure we were 100% satisfied. I would definitely recommend this car lot and Jeff to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cheryl, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Thompson Buick GMC of Springfield. Please let us know if there is anything else we can do for you; we are more than happy to help!