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The Auto Shoppe

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (100 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Outstanding Customer Service!

I just recently purchased a Jeep from The Auto Shoppe and not only do I love my new purchase, but everyone involved in the process was absolutely fantastic to work with! When I expressed interest in my vehicle through their website, I was contacted promptly by Joseph Longstreet with Sales and he worked with my schedule to set up a test drive. He also went out of his way and sent me directions, as I was coming from out of town. When I arrived at the dealership I was greeted by the GM, Derek Hunter and Joesph was waiting on me to take a test drive. The dealership typically closes at 6pm, but they stayed open late for us and I never once felt rushed or like it was an inconvenience to be keeping them late on a Friday evening. Joseph was a no hassle salesman, which I greatly appreciated and the test drive we took didn’t include him pushing the vehicle on me, it felt more like friends just catching up and talking Jeeps. He answered all of my questions and was very helpful! Once I decided to move forward with purchasing, I was introduced to Kyle Turner, the Finance Manager. I wasn’t sure how it would go based on my experience with other dealership finance departments, but Kyle not only got me a great deal, he exceeded my expectations! Unlike other dealerships I’ve used in the past, Kyle never tried to up-sell or add on anything unnecessary to my purchase agreement that would only benefit the dealerships pockets. He was straight forward and sold me the vehicle I wanted with the payment and the warranty I wanted. Not only that, but he went out of his way to get me the best APR he could find and I’ve never felt more valued as a customer than he made me feel in doing so. After my purchase, all three gentlemen followed up with me to check on different aspects and followed through with everything just as they said they would. The whole process felt effortless and everything was extremely laid back and comfortable. This was definitely the best car buying experience I’ve ever had. I would HIGHLY recommend The Auto Shoppe and advise you specifically ask for Joesph Longstreet and Kyle Tuner to handle your needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much, Mel! It was awesome working with you and we are so glad you enjoyed the experience. Enjoy that Jeep and we hope to see you again soon!

Outstanding Customer Service!

I just recently purchased a Jeep from The Auto Shoppe and not only do I love my new purchase, but everyone involved in the process was absolutely fantastic to work with! When I expressed interest in my vehicle through their website, I was contacted promptly by Joseph Longstreet with Sales and he worked with my schedule to set up a test drive. He also went out of his way and sent me directions, as I was coming from out of town. When I arrived at the dealership I was greeted by the GM, Derek Hunter and Joesph was waiting on me to take a test drive. The dealership typically closes at 6pm, but they stayed open late for us and I never once felt rushed or like it was an inconvenience to be keeping them late on a Friday evening. Joseph was a no hassle salesman, which I greatly appreciated and the test drive we took didn’t include him pushing the vehicle on me, it felt more like friends just catching up and talking Jeeps. He answered all of my questions and was very helpful! Once I decided to move forward with purchasing, I was introduced to Kyle Turner, the Finance Manager. I wasn’t sure how it would go based on my experience with other dealership finance departments, but Kyle not only got me a great deal, he exceeded my expectations! Unlike other dealerships I’ve used in the past, Kyle never tried to up-sell or add on anything unnecessary to my purchase agreement that would only benefit the dealerships pockets. He was straight forward and sold me the vehicle I wanted with the payment and the warranty I wanted. Not only that, but he went out of his way to get me the best APR he could find and I’ve never felt more valued as a customer than he made me feel in doing so. After my purchase, all three gentlemen followed up with me to check on different aspects and followed through with everything just as they said they would. The whole process felt effortless and everything was extremely laid back and comfortable. This was definitely the best car buying experience I’ve ever had. I would HIGHLY recommend The Auto Shoppe and advise you specifically ask for Joesph Longstreet and Kyle Tuner to handle your needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Rudest place ever

Staff was very rude. Their noses all stuck in the air. Seemed like they were more interested in judging than helping or even being courtious. I'll gladly take my business elsewhere

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Tanya, we appreciate you considering our dealership but cannot find any record of you in our system. We are a locally owned dealership focused heavily on customer satisfaction and would love the opportunity to talk with you about the experience you have stated here. Since we don't have any contact info for you, please shoot me an email so we can get in contact - derek@theautoshoppe.com. Thank you and have a great day!

Fast and friendly service without all the pressure!

We feel like we got a fair deal and we’re happy with the service! Joseph and Kyle were super friendly with no bs! We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Review

Great customer service!! Terry and Derek are wonderful! They stayed late to get all of our paperwork done!! Would recommend the Auto Shoppe to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks, Angie! We are happy to help and hope to see you again soon!

So easy

I’ve bought many vehicles over the years, but no one was as easy to work with than Blake Newport. We did most of the business over he phone between calls and texts. He was quick to get back to me and answer any questions. He is personable and nice. Will definitely try to go thru him to buy my next vehicle whenever that may be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Bought a truck

Awesome customer service and easy to deal with. Would recommend this place to anyone that is looking to purchase a vehicle. They have the best selection of trucks in Springfield.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks, Luke!

Stand-up Dealership

I've had multiple bad experiences with car dealerships in the past, but Blake and Kyle at Auto Shoppe were excellent! I drove from Tulsa, OK to come see and buy the car, and it was exactly as Blake had described to me. He even sent me detailed pictures and a video of the car beforehand. When I got there, they weren't pushy and annoying like a lot of places I've dealt with, and they made me a really great deal on the car. Blake and Kyle both stayed after work hours so that I could test drive and buy the car and get the paper work done. Kyle was very helpful in the signing and buying process and he didn't try to push any warranty plans on me too hard that I didn't want. They both made this buying experience very easy and pleasant. 100% would recommend buying from Blake at Auto Shoppe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Wrangler JL + 37’s

Small dealer with fun to drive vehicles. I bought my 2018 Wrangler JL. These guys know the right look with 37’s!! And the price was very competitive with anything around. Rudy Beltran assisted my purchase and was the best! Knowledgeable, welcoming, no-pressure leadership to get you in the car you you want. I was 2.5 hours away and he made it easy to feel comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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An Easy, Helpful Purchase

This was a great first experience with buying a car. I had no issues whatsoever and I felt completely comfortable with asking questions and expressing any of my concerns. My father and I were very impressed with this dealership, I would recommend them to anyone who desires a painless and efficient experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.