Reviews
Write a reviewBuick Enclave-Engine Light
These people ate incompetent. It took them 5 tries to get my 2015 repaired. I bought the car new. Every time I called anout my car, they acted like I was bothering them....imagine that! A phone call back was an obstacle. I would not recommend buying a car from these people.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (214) 342-7000 when you have a chance. Thank you, and we look forward to hearing from you.
Excellentp
Very clean facility!!! Service was excellent !! The buying experience was smooth
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you so much again for your feedback! We hope you have a great day!
Oil Change
Service was on time and quick and nice to have a clean car afterwards
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
Daniel
Was in the market for a Camry found a great deal at this dealership. Spoke with Don within two days walked away with a even better than imagined. Don and staff has been extremely helpful in the grueling process of purchasing a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Just asked for some pictures
I sent a request for some pictures of a Truck that was advertised. I received 4 emails, 3 of which asked me what time I could come look at the vehicle the 4th was from a manager asking if there was anything I needed. I replied to the manager and 1 of the other emails stating that all I wanted was some pictures of the truck. The only response I received was another email asking me to come in and see the truck and that they had several in stock with similar criteria. I checked their website, and they only had the 1 vehicle in stock.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please contact us at (214) 342-7000 so we can work with you to make this right.
Excellent customer Service- great truck!
I bought a 2016 Chevy Silverado from them. Easy buying and selling experience. - Professional service from sales to Finance to Maintenace Dept. As promised they have leveled my truck in a very nice way and fixed minor vibration problem. - you would be happy buying a vehicle of your choice from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Normal maintenace service
The car was serviced and complted by the promised time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
GMC owner
They are the best! They are the type to pressure you into a sale etc. They are just helpful. Work with you and let you make all the decisions with out being pushy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
S K Whigham, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Yukon service
The service was fast and great. They even washed the Yukon
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ricky Jerome Robinson, thank you so much for your positive comments about Gateway Buick GMC!
The best in customer service!
Hi! I would like to emphasize how we appreciate Sal Eljada, Don , the financing director and AJ during our purchase of the vehicle. You have people there who are well mannered. I saw a guy in white shirt and I regret I have not gotten his name but he did approached us to make sure we have been accomodated. From Internet correspondence to phone calls. this dealership has an excellent customer service. I have been to 4 dealerships before Gateway and this is the only dealership that maintained professionalism the entire time we were there. Sal Eljada is perfect for the job, calm, polite, is not pushy as some places have been. I met AJ, very pleasant personality too. I felt at ease with these people. Then Don, the financing director, gave me the best rate I didn't expect. I have the best deal ever! What I saw what what I got and more. I am very satisfied with my purchase. Look for Sal ElJada, he is great with his job. All my questions answered. If we ever need another vehicle, I am 100% to go back to this guy and to this place. Thank You so much Sal, Don and AJ!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase