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Kelley Buick GMC of Bartow

(536 reviews)
Visit Kelley Buick GMC of Bartow
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 1:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (863) 800-9902 (863) 800-9902
Used (863) 578-5794 (863) 578-5794
Service (863) 578-5220 (863) 578-5220

Reviews

(536 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelley Buick GMC of Bartow from DealerRater.

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Above and Beyond to Satisfy

I cannot say enough wonderful things about how fairly I was treated by the great people working in this dealership. I’m as skeptical as they come and because of this, I feel as though I was one of those textbook “difficult”customers. In spite of my poor attitude, everyone treated me with kindness and respect and went way above to walk me through every aspect of the deal. For the first time in my 53 years on this earth, I can confidently say I understand where every dollar I spent and why it went there...And I don’t feel cheated or taken advantage of. These folks are good souls and could really change your mind about car salespeople and dealerships in general if you’ve had a bad experience or two in the past. I drove all the way from Fort Lauderdale, and it was worth every mile. I recommend Kelley Buick GMC without any hesitation or reservation. If you’re fed up with the stereotypical car-buying experience, you NEED to stop in. A special shout out to my sales associate, Angel Vargas and Manager Blaine Major for being patient with my demands and bending over backwards to satisfy each one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very Pleasant

The professionalism and friendly service was great. Very prompt and continually gave me up dates 0n how the maintenance was progressing. Would highly recommend the service to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service and very friendly!!

They are always very helpful, knowledgeable, friendly and pleasant to work with!! I have purchased several vehicles here and I wouldn't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kelley Lakeland

Enjoyed the process from start to finish. Great customer service. Highly recommend when looking for a quality used lifted pick up truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2019 Buick TourX wagon purchase experience

Worked with Jon Andrews from Kelley as a first time buyer. We were delighted by the transparency and objective nature of the conversations regarding our plan to exchange vehicles. Jon made a great deal which led to a seamless, painless transfer process. I was cautious since had never dealt with the dealer before. We highly recommend this dealer and Jon (sales) / Adam (documents and title work) that we worked with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Customer Service! Very Friendly!

Had my service finished in a timely matter! Great Rates! Exceptional Service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2019 Sierra

The entire process was simple and quick. My sales rep and I discussed over the phone what I was looking for, pricing and my availability. The deal was set and ready when I showed up to view the truck and I was there no more than an hour to an hour and half.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quality Service

Good customer service. Billy was great. Personable and got things done in a timely manner. Chuck in sales was trustworthy and personable. Chris was professional as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My experience was fantastic!!!

Jonny B is AMAZING!!!!! He made my life so much easier alot of weight has been lifted off my shoulders since I purchased the vehicle. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Always well mannered and helpful.

The service department members are always pleasant to deal with and very helpful. Customer service is the main reason you buy from a dealership because you know you will be treated well even after the car is purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.