Reviews
Excellent service.
Excellent service. Would recommend this dealer for any of your service needs. Very friendly and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!
Service was exceptional!
Service was exceptional! Great communication throughout the appointment. My service advisor clearly explained everything and kept me informed of the status of the job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
We are very satisfied with the customer service and sales
We are very satisfied with the customer service and sales department. Couldn’t ask for any better service
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!
Kovoki Lott handled all my service issues, quotes, and
Kovoki Lott handled all my service issues, quotes, and made certain that a quality job was performed. I was very pleased with bringing my Buick Lacrosse CXS in for service. Thank you. John G.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great with communication, professional attitude and
Great with communication, professional attitude and completed the work in a timely manner. Waiting area was comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Keep my truck for almos 3 weeks no answer wen I call the
Keep my truck for almos 3 weeks no answer wen I call the man in
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.
Great Service
Fast and reliable service. Service Advisor communication and follow up made difference
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you're ever in need of more help, please let us know!
Buick encore routine service
All 5 star Alex. Was the man who met me at my car and did the sign in info. Came back to me half time. And at end time check out was great. He walked me to my car He was very professional. Friendly .. welcoming too
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Arlene, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Communication was absolutely terrible.
Communication was absolutely terrible. Set up appointment times and the vehicle was not even looked at until we called many times. We were promised phone call and we had to wind up calling the dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.
Oil change
Service was great . Alex was great and very professional on his side.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!